Meeting documents

Cabinet
Tuesday, 19 December 2006

CA191206-07

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ITEM CA7

CABINET – 19 DECEMBER 2006

PERFORMANCE MANAGEMENT: PROGRESS AGAINST PRIORITIES AND TARGETS

Report by Assistant Chief Executive

Introduction

  1. This report presents performance against priorities in a Balanced Scorecard format. Annex 1 uses a traffic light system to show progress within four blocks: Customers, Finance, Process and People.

  2. The Customer block tracks our targets for Strategic Priorities alongside baskets of indicators for Adult Social Care, Children and Young People, Environment and Culture. The baskets comprise key indicators: Best Value Performance Indicators, CPA-related indicators and local indicators.

  3. The Finance block covers projected year-end revenue spending. The Shared Services Centre project and SAP-related matters are reported in the Process block.

  4. Finally, the People block show progress against targets for organisational development, sickness absence, appraisals, Investors in People and staff satisfaction.

  5. A key to the traffic lights is provided in page 5 of Annex 1 (download as .xls file). The key explains whether the target is long-term, a basket of indicators, project or budget-related. It also provides the parameters for traffic light categorisation.

    6. Balanced Scorecard summary

  6. The commentary focuses on those target areas not showing a green traffic light. Performance at the end of quarter 2 remains encouraging with over 85% of indicators where information is available showing a green traffic light.

    7. Customer

  7. Two targets are amber as outturn performance in 2006 fell short of our annual target which raises concerns about them achieving our longer-term performance target:

    • Increasing the percentage of pupils achieving 5 GCSEs (A*-C) including Maths and English, from 44.6% to 51.2% by the summer of 2008

    • Increasing the percentage of children looked after leaving care achieving 1 GCSE A*-G (or equivalent) from 49% to 65% by 2009. (NB: the Quarter 2 figure is a prediction, and the final year end figure will be affected by pupils leaving or entering the cohort).

Finance

  1. The target for Children Young People & Families is amber meaning that it is on track to be within +/- 5% of year-end budget.

    2. Process

  2. One target is amber:

    • All financial systems integrated into SAP with SAP used as the master source of financial information, budgeting and control by 30/07/07.

  1. Work on five major systems is due to be completed by 31 March 2007, but work on other systems is likely to continue throughout 2007/08.

    2. People

  2. Four targets are on track. One target has no data:

    • Percentage of staff who are proud to work for the County Council.

  1. The next staff satisfaction survey is being carried out during Autumn 2006 and initial results will be reported in Quarter 3. The previous satisfaction survey was carried out in Autumn 2005 and the percentage proud to work for the County Council was 54%.

    2. Risk Assessment

  2. Specific risks to the balanced scorecard targets are captured by the corporate risk register, which we cross-reference our report to CCMT with and CCMT act accordingly if anything is highlighted.  This is in accordance with the framework of the risk register. Any risk attached to the report itself include ensuring that we comply with Audit Commission best practice on data quality and corporate assessment key lines of enquiry (particularly concerning performance management).  These risks are monitored as part of corporate risk register activities.

    3. RECOMMENDATION

  3. The Cabinet is RECOMMENDED to note the report.

STEPHEN CAPALDI
Assistant Chief Executive

Background papers: Nil

Contact Officer: Paul Edwards, Corporate Performance Manager Tel (01865) 815307

December 2006

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