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ITEM EX11


EXECUTIVE - 23 JULY 2002

THE ANNUAL REVIEW OF SOCIAL SERVICES PERFORMANCE

 

ANNEX: PERFORMANCE SUMMARY 2001-2002 - SERVICES FOR ADULTS

  1. Strengths and improvements during the year.
  2. Assessment has highlighted the following strengths and improvements to services for adults during the last year.

    Long-term care for older people

    Intensive homecare as a proportion of intensive homecare and residential care has improved to 25% (Source: PAF B11), and is higher than average for Shires and England. The rate of admissions of supported residents aged 65 to residential/nursing home care remains low at 95/10,000 (Source: PAF C26). These figures demonstrate that Oxfordshire is promoting the independence of older people and enabling them to remain in their own home rather than move into residential settings. The actual number of people supported to live at home is relatively low but has improved since the previous year. (PAF C32). This is within the 1999/2000 context of a relatively low rate of 18.6/1,000 of the population older people permanently supported in residential care (Source: Key Stats AC15a)

    The rate of intensive homecare has improved to an acceptable level of 8.5 (Source: PAF C28). and a relatively low rate of households receiving lower intensity homecare (Source: Key Stats AC15a)

    A major programme of commissioning of services for older people, with a pooled budget of £40M, and Social Services as lead commissioners has been agreed

    Long-term care and support for adults aged 18-65

    The number of people with learning disabilities helped to live at home has improved, and is now at a good level of 2.6. (Source: PAF 30). This is complemented by a good rate of supported admissions of adults aged 18-65 to residential and nursing home care. (Source PAF C26)

    Carers

    The council supports three carers’ centres, and a relatively high number of carer assessments are carried out (Source: PAF D42)

    Mental Health services

    An SSI inspection of mental health services in December 2000 found a number of strengths, with an overall conclusion that Oxfordshire provided a responsive service. The directorate has drawn up an action plan to address the SSI’s recommendations.

    Inspections of residential care for adults and older people

    There was very good performance on PAF PI C34, the inspections of residential homes completed as required.

    Percentage of items of equipment and adaptations costing less than £1000 delivered within three weeks

    Although the percentage of pieces of equipment costing up to £1,000 delivered within 3 weeks has deteriorated, performance on this indicator (PAF D38) is still good

    Asessments and Reviews for users

    There was a high rate of assessments of older people per head of population, although of these, a low rate went on to receive services (see below). A high proportion of people said that get help quickly (PAF D36)

  3. Areas for development
  4. Assessment has highlighted the following concerns about performance during the year:

    Availability of single rooms

    The proportion of people in single rooms in their residential accommodation has deteriorated, and is very low at 66% (Source PAF D37). This is a consequence of high fee levels and constrained budget

    Assessment and reviews

    Data for the percentage of people receiving a statement of their needs and how they will be met is missing, and it therefore difficult for the directorate to assure the quality of assessment. (Source: PAF D39).

    90% of assessments of adults and older people lead to provision of service. (Source: PAF E50). This indicates that people with lower levels of need do not receive assessments. It is important that the relatively high threshold for social services intervention is complemented by good preventative community services. Conversely, there are low numbers of people from ethnic minority groups whose needs are assessed (PAF E47), and a high proportion of these go on to receive a service (PAF E48), suggesting that these people do not have access to social care until they have high levels of need.

    The number of clients receiving a review met is relatively low (Source: PAF D40).

    Costs of services

    In common with other councils in the South East, the cost of intensive social care for adults and older people, the unit cost of residential and nursing care for older people, the unit cost of residential and nursing care for people with learning disabilities, and the unit cost of homecare for adults and older people are all high. This clearly places a strain on the difficult budget position.

    Interface with Health

    The proportion of emergency psychiatric readmissions has increased and is now relatively high.

    Delayed transfers of care in acute hospital beds have not been as great a problem in the Oxfordshire Health and Social Care system as in other parts of the South East. However, the whole system is under strain, with: significant pressure on community hospital beds; increasingly limited absolute capacity in the independent sector residential and domiciliary market; funding constraints which limit support to people at an early stage, with the potential risk of deterioration and greater service needs. It will be important for Social Services to build on the success of its new Commissioning service for older people, through a stronger plan for "Building Capacity and Partnership in Care". The national Change Agents Team will work with Oxfordshire in 2002/03.

  5. Prospects for Improvement in 2002 – 03

We have reviewed prospects for performance improvement in 2002-03. Action should include:

  • The principal factor will be the difficult financial position of the directorate. The substantial overspend in 2001/02, the historical shortcomings in financial and activity control and the continued service and cost pressures in 2002/03 will require proactive and robust management.
  • Best Value Reviews are planned for Management and Support and Day Care in 2002/03. It will be important to carry out these reviews, whilst maintaining a focus on national priorities, alongside the Council’s other improvement and development programmes. These include the Council’s consideration of a Local Public Service Agreement, and it’s action plan arising out of the Peer Review carried out through IDeA.
  • Continuing workforce difficulties and barriers that constrain staff effectiveness require proactive attention during 2002/03.
  • Following the Council’s review of corporate management arrangements, there will be a new Director for Social Care services. This offers an excellent opportunity for development, but will also present challenges. The Council and the Directorate’s clear analysis and acceptance of their current position should place them in a strong position to work with this. It will be important to maintain a focus on service delivery during a period of change.

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