Decisions

Decisions published

15/05/2024 - Declarations of Interest ref: 10418    Recommendations Approved

Decision Maker: Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Made at meeting: 15/05/2024 - Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Decision published: 15/05/2024

Effective from: 15/05/2024

Decision:

None.


15/05/2024 - Petitions and Public Address ref: 10420    Recommendations Approved

Decision Maker: Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Made at meeting: 15/05/2024 - Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Decision published: 15/05/2024

Effective from: 15/05/2024

Decision:

None.


15/05/2024 - Questions from County Councillors ref: 10419    Recommendations Approved

Decision Maker: Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Made at meeting: 15/05/2024 - Delegated Decisions by Cabinet Member for Children, Education & Young People’s Services

Decision published: 15/05/2024

Effective from: 15/05/2024

Decision:

None.


14/05/2024 - Minutes ref: 10406    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

The minutes of the meeting held on 23 April 2024 were approved as a correct record.


14/05/2024 - Declarations of Interest ref: 10405    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

There were none.


14/05/2024 - Apologies for Absence ref: 10404    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

There were none received.


14/05/2024 - For information only: Cabinet response to Scrutiny item ref: 10417    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

Noted.


14/05/2024 - Workforce Report and Staffing Data - Quarter 4 2023-24 ref: 10415    Recommendations Approved

Quarterly staffing report providing details of key people numbers and analysis of main changes since the previous report.

 

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 23/05/2024

Decision:

Recommendations approved.

Lead officer: Cherie Cuthbertson


14/05/2024 - Cost of Living programme for 2024/25 ref: 10411    Recommendations Approved

To agree an expenditure programme following the government’s announcement of a six month extension to the Household Support Fund

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

Recommendations approved.

Lead officer: Paul Wilding


14/05/2024 - Financial Monitoring Report (updates on funding and any other budget changes for 2024/25 since February 2024) ref: 10414    Recommendations Approved

To note and seek agreement of the report and any recommendations.

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 23/05/2024

Decision:

Recommendations approved.

Lead officer: Kathy Wilcox


14/05/2024 - Customer Experience Strategy ref: 10412    Recommendations Approved

To approve the Council’s Customer Experience Strategy

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 23/05/2024

Decision:

Recommendations approved.

Lead officer: Mark Haynes


14/05/2024 - Oxfordshire Councils Charter ref: 10413    Recommendations Approved

Adoption of a charter to undepin our ways of working and commitment with Town and Parish Councils across Oxfordshire. This is a joint charter with Districts and City Councils and OALC.

 

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 23/05/2024

Decision:

Recommendations approved.

Lead officer: Emily Schofield


14/05/2024 - Forward Plan and Future Business ref: 10416    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

Noted.


14/05/2024 - Reports from Scrutiny Committees ref: 10410    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

Cabinet received the Scrutiny report and will respond in due course.


14/05/2024 - Appointments ref: 10409    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

There were none to report.


14/05/2024 - Petitions and Public Address ref: 10408    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

There were no requests received.


14/05/2024 - Questions from County Councillors ref: 10407    Recommendations Approved

Decision Maker: Cabinet

Made at meeting: 14/05/2024 - Cabinet

Decision published: 15/05/2024

Effective from: 14/05/2024

Decision:

There were none received.


14/05/2024 - Petitions and Public Address ref: 10403    Recommendations Approved (subject to call-in)

Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services

Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services

Decision published: 14/05/2024

Effective from: 14/05/2024

Decision:

None


14/05/2024 - Questions from County Councillors ref: 10402    Recommendations Approved (subject to call-in)

Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services

Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services

Decision published: 14/05/2024

Effective from: 14/05/2024

Decision:

None


14/05/2024 - Declarations of Interest ref: 10400    Recommendations Approved

Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services

Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services

Decision published: 14/05/2024

Effective from: 22/05/2024

Decision:

None


14/05/2024 - Re procurement of CCaaS platform ref: 10401    Recommendations Approved

To seek approval to procure a Contact Centre as a Service (CCaaS) platform enabling improved customer experience in line with the Customer Experience Strategy.

 

Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services

Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services

Decision published: 14/05/2024

Effective from: 22/05/2024

Decision:

The Cabinet member considered a report, which indicated that the council used a management system known as Contact Centre as a Service (CCaaS) platform, that is currently used by the Customer Service Centre, to manage the flow of calls from members of the public and OCC staff to the appropriate team within the council. A CCaaS platform is fundamental to the efficient and effective running of a contact centre.

 

The existing contract is due to expire on 15 November 2024.The transition from existing commercial arrangements may require both contracts to run in parallel to ensure operational continuity. Budget provision for the new solution had been forecasted from the Capital Budget to cover implementation and transition costs.

 

RESOLVED to:

 

(a) Authorise the procurement and delivery of a suitable supplier to provide the council a Contact Centre as a Service (CCaaS) platform that can expand and contract as necessary; and

 

(b) Delegate authority to the Director IT Innovation and Digital Services, in consultation with the Head of Legal and Deputy Monitoring Officer and the Head of Procurement, to award a contract following the conclusion of the procurement exercise.

 

 

 

Lead officer: Tim Spiers