Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
The minutes of the meeting held on 23 April 2024 were approved as a correct record.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
There were none.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
There were none received.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
Noted.
Quarterly staffing report providing details of key people numbers and analysis of main changes since the previous report.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 23/05/2024
Decision:
Recommendations approved.
Lead officer: Cherie Cuthbertson
To agree an expenditure programme following the government’s announcement of a six month extension to the Household Support Fund
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
Recommendations approved.
Lead officer: Paul Wilding
To note and seek agreement of the report and any recommendations.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 23/05/2024
Decision:
Recommendations approved.
Lead officer: Kathy Wilcox
To approve the Council’s Customer Experience Strategy
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 23/05/2024
Decision:
Recommendations approved.
Lead officer: Mark Haynes
Adoption of a charter to undepin our ways of working and commitment with Town and Parish Councils across Oxfordshire. This is a joint charter with Districts and City Councils and OALC.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 23/05/2024
Decision:
Recommendations approved.
Lead officer: Emily Schofield
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
Noted.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
Cabinet received the Scrutiny report and will respond in due course.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
There were none to report.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
There were no requests received.
Decision Maker: Cabinet
Made at meeting: 14/05/2024 - Cabinet
Decision published: 15/05/2024
Effective from: 14/05/2024
Decision:
There were none received.
Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services
Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services
Decision published: 14/05/2024
Effective from: 14/05/2024
Decision:
None
Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services
Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services
Decision published: 14/05/2024
Effective from: 14/05/2024
Decision:
None
Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services
Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services
Decision published: 14/05/2024
Effective from: 22/05/2024
Decision:
None
To seek approval to procure a Contact Centre as a Service (CCaaS) platform enabling improved customer experience in line with the Customer Experience Strategy.
Decision Maker: Delegated Decisions by Cabinet Member for Community & Corporate Services
Made at meeting: 14/05/2024 - Delegated Decisions by Cabinet Member for Community & Corporate Services
Decision published: 14/05/2024
Effective from: 22/05/2024
Decision:
The Cabinet member considered a report, which indicated that the council used a management system known as Contact Centre as a Service (CCaaS) platform, that is currently used by the Customer Service Centre, to manage the flow of calls from members of the public and OCC staff to the appropriate team within the council. A CCaaS platform is fundamental to the efficient and effective running of a contact centre.
The existing contract is due to expire on 15 November 2024.The transition from existing commercial arrangements may require both contracts to run in parallel to ensure operational continuity. Budget provision for the new solution had been forecasted from the Capital Budget to cover implementation and transition costs.
RESOLVED to:
(a) Authorise the procurement and delivery of a suitable supplier to provide the council a Contact Centre as a Service (CCaaS) platform that can expand and contract as necessary; and
(b) Delegate authority to the Director IT Innovation and Digital Services, in consultation with the Head of Legal and Deputy Monitoring Officer and the Head of Procurement, to award a contract following the conclusion of the procurement exercise.
Lead officer: Tim Spiers