Agenda item
Administration Report
11.05am
This report updates the Committee on the key administration issues including service performance measurement, the debt recovery process and any write offs agreed in the last quarter.
The Committee is RECOMMENDED to:
a) note the report
b) approve the changes made to the Key Performance Indicators in the Administration Strategy.
Supporting documents:
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20260306R10 Administration Report, item 10.
PDF 258 KB -
20260306R10 Appendix 1 - Benefit Team Case Volumes, item 10.
PDF 83 KB
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20260306R10 Appendix 2 - Benefit Team SLA Performance, item 10.
PDF 85 KB
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20260306R10 Appendix 3 - Benefit Comparative Stats, item 10.
PDF 347 KB
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20260306R10 Appendix 4 - Telephone Statistics, item 10.
PDF 363 KB
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20260306R10 Appendix 5 - Comparative Telephone Statistics, item 10.
PDF 339 KB
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20260306R10 Appendix 6 - Fire Administration Statistics, item 10.
PDF 86 KB
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20260306R10 Appendix 7 - Member Self-service (MSS) statistics, item 10.
PDF 342 KB
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20260306R10 Appendix 8 - Pension Dashboard Project Plan, item 10.
PDF 131 KB
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20260306R10 Appendix 9 - McCloud Project, item 10.
PDF 59 KB
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20260306R10 Appendix 10 - Administration Strategy, item 10.
PDF 753 KB
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20260306R10 Appendix 11 - Amendments to the Administration Strategy, item 10.
PDF 186 KB