Agenda item
Administration Report
10.45am
This report updates the Committee on the key administration issues including service performance measurement, the debt recovery process and any write offs agreed in the last quarter.
The Committee is RECOMMENDED to acknowledge the challenges encountered by the administration team due to increased workload and persistent resource constraints and the actions being taken to address these.
Supporting documents:
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PFC20251212R10 Administration Report, item 10.
PDF 252 KB -
PFC20251212R10 Appendix 1 - Benefit Team Case Volumes, item 10.
PDF 80 KB
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PFC20251212R10 - Appendix 2 - Benefit Team Performance, item 10.
PDF 84 KB
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PFC20251212R10 - Appendix 3 - Benefit Comparative Stats, item 10.
PDF 346 KB
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PFC20251212R10 - Appendix 4 - Telephone Statistics, item 10.
PDF 133 KB
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PFC20251212R10 - Appendix 5 - Comparative Telephone Statistics, item 10.
PDF 334 KB
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PFC20251212R10 - Appendix 6 - Fire Scheme Statistics, item 10.
PDF 83 KB
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PFC20251212R10 - Appendix 7 - Member Self-service (MSS) statistics, item 10.
PDF 342 KB
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PFC20251212R10 - Appendix 8 - Pension Dashboard Project Plan, item 10.
PDF 132 KB
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PFC20251212R10 - Appendix 9 - Extended McCloud Project, item 10.
PDF 59 KB
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PFC20251212R10 Appendix 10 - Administering Authority Discretions, item 10.
PDF 209 KB
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PFC20251212R10 Appendix 11 - Scheme Pays Policy - December 2025, item 10.
PDF 84 KB