Agenda and minutes
PDF 146 KBVenue: County Hall, New Road, Oxford
Contact: Julie Dean Tel: (01865) 815322; E-mail: julie.dean@oxfordshire.gov.uk
Note: Or on the rising of the Safer & Stronger Scrutiny Committee which ever is the later
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Integrated Risk Management Action Plan (IRMP) Fire & Rescue - Draft Forward Plan Ref: 2011/113 Contact: David Etheridge, Chief Fire Officer Tel: ()1865) 855206, Colin Thomas, Deputy Chief Fire Officer, Tel: (01865) 855206
Report by Chief Fire Officer (CMDSSC4).
This report proposes a number of projects to be included within the Fire Authority’s Integrated Risk Management Action Plan (IRMP) for the fiscal year 2012-13. The proposals summarise areas where the Service’s Senior Leadership Team believe service improvements may be achieved. The proposals (in some instances) also take into account views from staff within Oxfordshire Fire & Rescue Service following a period of initial consultation in August 2011. To meet the requirements of the IRMP process, each proposal is supported by evidence, validating both their inclusion and their contribution to improved community engagement and community/firefighter safety. Similarly, each proposal recognises the prevailing economic constraints.
The proposals for the 2012 - 2013 Action Plan are as follows:
Project 1: Business Continuity Review Responsible Manager: Area Manager – Business & Improvement
Project 2: Recruitment & Advancement Review Responsible Manager: Area Manager – Service Support
Project 3: Road Traffic Casualty Reduction Responsible Manager: Area Manager - Safety
Project 4: Olympics 2012 Pre-Planning Responsible Manager: Area Manager – Operations & Resilience
Project 5: Retained Duty System (RDS) Availability Review Responsible Manager: Area Manager – Operations & Resilience
Project 6: Operational Assurance Framework Responsible Manager: Area Manager – Projects
Project 7: Data Sharing to Improve the Safeguarding of Vulnerable Adults & Children Responsible Manager: Area Manager – Safety
Project 8: Review of Incident Command, Baseline Worst Case Operational Scenario Planning Assumptions. Responsible Manager: Area Manager – Operations and Resilience
Project 9: Improving Fire Control Resilience Responsible Manager; Deputy Chief Fire Officer
These proposals, if approved by the Cabinet Member for Safer & Stronger Communities, will be adopted in the final version of the IRMP Action Plan 2012-13 subject to further consultation & scrutiny. Each project will be subject to close monitoring, reviewed every quarter and reported to the Cabinet Member responsible for Safer & Stronger Communities.
The Cabinet Member is RECOMMENDED to approve the proposed projects to be included for further consultation & scrutiny in the draft IRMP Action Plan 2012/13.
Minutes: The Cabinet Member for Safer & Stronger Communities APPROVED the proposed projects to be included for further consultation and scrutiny in the draft Integrated Risk Management Action Plan (IRMP) Fire & Rescue. |
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Prioritisation of Consumer Complaints to the Trading Standards Service Forward Plan Ref: 2011/146 Contact: Richard Webb, Acting Head of Trading Standards and Community Safety Tel: (01865) 815791
Report by Director for Social & Community Services (CMDSSC5).
The report sets out a draft policy for Oxfordshire Trading Standards detailing how the Service will decide the most appropriate response to enforcement complaints and enquiries from consumers, businesses and other customers or agencies. A decision is required on whether the Trading Standards Service should formally adopt this policy.
The Service has adopted an 'intelligence-led' approach to enforcement, focussing resources on those issues of high detriment to either an individual, a business or a community. It does not have the capacity or resources to investigate every complaint it receives.
Complaints are graded into 4 categories:
Grade 1- Same day response (Approximately 6% of all complaints).
This grading is reserved for the most urgent enforcement matters including: - Where immediate intervention is required to prevent further loss or harm, e.g. a 'one day sale' is taking place. - Product safety risks could result in injury or harm to consumers. - Vulnerable consumers are at at risk of exploitation.
Grade 2- Scheduled response (Approximately 35% of all complaints).
Complaints fall into this category when they are not as serious or urgent as a grade 1 complaint but the subject matter of the complaint falls into a service or county priority area or is of sufficient potential impact to warrant further investigation.
Grade 3- Referral to another agency.
The most effective course of action to resolve the complaint is a referral to another agency for action, e.g. the business is outside of Oxfordshire, or the issue is best dealt with by the Trading Standards Service local to the business's Head Office, for example, a food labelling query.
Grade 4- Intelligence only.
The complaint issue is logged, and used as background information to track any trends or more general issues with either a specific business, product or trade sector.
Complaints originating from consumers or businesses are graded in the same way.
By adopting the Policy, we can ensure all complaints are graded in a consistent manner, and those presenting the most significant potential risk are investigation as a priority and the most vulnerable consumers are protected.
The Cabinet Member for Safer & Stronger Communities is RECOMMENDED to approve the Complaints Prioritisation Policy as set out in Annex 1 for use by the Trading Standards Service.
Additional documents: Minutes: To approve the Complaints Prioritisation Policy in Annex 1 for use by the Trading Standards Service. |