Issue - meetings

1220

The information contained in the annex is exempt in that it falls within the following prescribed category:

3 – information relating to the financial or business affairs of any particular person (including the authority holding that information)

It is considered that in this case the public interest in maintaining the exemption outweighs the public interest in disclosing the information, in that such disclosure would distort the proper competitive dialogue process between the authority with another party for the purposes described and would prejudice the position of the authority in those negotiations and other negotiations of a similar nature in future.

Deputy Director Mark Kemp will present a report (PSC14) giving the background to the rationale behind the current property and facilities contract which commenced in July 2012, reflecting on the first year's performance and providing key performance indicator information.

The Performance Scrutiny Committee notes the performance of Carillion in the first year of the property and facilities contract and recognises both the successes and areas for improvement moving forward.

The Chairman announced that she was pleased that this item was to be considered in public.

Huw Jones, Director for Environment & Economy, Mark Kemp, Deputy Director, Commercial presented a report that gave the background to the rationale behind the current property and facilities contract which commenced in July 2012, reflecting on the first year's performance and providing key performance indicator information. Also in attendance was Mike Salter, Operations Manager (Carillion) and Councillor Carter, Cabinet Member for Business and Customer Services.

The Committee gave detailed consideration to the report content focussing on the need for careful monitoring going forward. There was discussion of the areas of services to schools and Mike Salter explained that in Year 2 a significant objective would be to grow services. In response to questions Mike Salter agreed the importance of people to their business and outlined how staff were being engaged and trained. Effective communications was seen as key. He also outlined the challenge of recruitment but stated that they were doing well. He accepted that there had been some problems around the call Centre and outlined the steps taken and how it was now getting positive feedback. In response to a query he explained how customer feedback was received.

The Performance Scrutiny Committee noted the performance of Carillion in the first year of the property and facilities contract and recognised both the successes and areas for improvement moving forward.