Decision details

Prioritisation of Consumer Complaints to the Trading Standards Service

Decision Maker: Delegated Decisions by Cabinet Member for Safer & Stronger Communities

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To consider formally adopting a draft policy on the Trading Standards response to consumer complaints.

Decision:

The Cabinet Member for Safer & Stronger Communities APPROVED the Complaints Prioritisation Policy in Annex 1 for use by the Trading Standards Service.

Report author: Richard Webb

Publication date: 17/10/2011

Date of decision: 17/10/2011

Decided at meeting: 17/10/2011 - Delegated Decisions by Cabinet Member for Safer & Stronger Communities

Effective from: 25/10/2011

Accompanying Documents: