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ITEM EX11
- ANNEX 1
EXECUTIVE
– 10 JUNE 2003
COMMON HALL
CAFÉ
Consultation
Reponses - Headline Findings
A. The
Common Hall Café
Reasons
for visiting The Common Hall
21%
of respondents purchase food and drink to consume in the café once
a week.
16%
of respondents purchase food and drink to take away once a week.
16%
of respondents visit the Common Hall weekly to attend a meeting, 14% once
a fortnight.
5%
of respondents purchase food and drink on a daily basis.
33%
of respondents stated that they never used the Common Hall in order to
take a break and relax.
Aspects
of Service
48%
and 42% of staff visiting the Common Hall were "very satisfied" or "fairly
satisfied" with the ambience.
60%
and 36% of respondents were "very satisfied" or "fairly satisfied" with
the cleanliness of the café.
35%
and 51% of respondents respectively were "very satisfied" or "fairly satisfied"
with the range of drinks provided.
17%
and 41% of respondents respectively were "very satisfied" or "fairly dissatisfied"
with the range of food provided.
22%
of respondents were neither satisfied" nor dissatisfied" with the range
of food provided.
14%
of respondents were "fairly dissatisfied" with the range of food provided
with an additional 2% being "very dissatisfied".
43%
and 44% of respondents were "very satisfied" or "fairly satisfied" with
the room layout.
42%
and 45% of respondents were "very satisfied" or "fairly satisfied" with
the quality of drinks provided.
24%
of respondents were "very satisfied" with the quality of food provided.
49%
of respondents were "fairly satisfied" and 15% of respondents were neither
satisfied" nor dissatisfied" with the quality of food provided.
Additional
menu items requested
36
respondents requested soup.
27
respondents requested jacket potatoes.
29
respondents requested salad boxes.
24
respondents requested a greater variety of breads and sandwich fillings.
17
respondents requested less mayonnaise/dressing in the sandwiches.
Customer
Service
68%
of respondents were "very satisfied" with the friendliness of the catering
team.
64%
of respondents were "very satisfied" with the helpfulness of the catering
team.
44%
of respondents judged the catering team to be efficient.
4%
of respondents were "fairly dissatisfied" with the efficiency of the catering
team.
37%
and 33% of respondents were "very satisfied" and "fairly satisfied" with
the level of knowledge displayed by the catering team.
Overall
view of service provided at the Common Hall Café
41%
of respondents were "very satisfied".
49%
were "fairly satisfied" and 3% were "fairly dissatisfied"
B. Meetings
and Functions Service
Range
of services used
41%
of respondents have used the meeting refreshment service.
6%
of respondents have used the hospitality catering service.
46%
of respondents have used both services.
Aspects
of Service
25
% and 46% of respondents were "very satisfied" or "fairly satisfied" with
booking procedures. 4% were "fairly dissatisfied".
11%
and 41% of respondents were "very satisfied" or "fairly satisfied" with
the menu choice, 23% of respondents were neither satisfied" nor dissatisfied".
3%
of respondents were "very dissatisfied" with timeliness of deli"very.
47%
of respondents were "fairly satisfied" with the quality of food provided.
40%
of respondents were "fairly satisfied" with the quality of drink provided.
14%
of respondents were "fairly dissatisfied" with the quality of the drink
provided.
Overall
view of service provided for meetings and functions
12%
of respondents were "very satisfied", 66% of respondents were "fairly
satisfied", and 6% were "fairly dissatisfied".
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