To seek approval to procure a Contact Centre as a Service (CCaaS) platform enabling improved customer experience in line with the Customer Experience Strategy.
Decision type: Key
Reason Key: - Revenue Expenditure > £500,000;
Decision status: For Determination
Notice of proposed decision first published: 02/04/2024
Anticipated restriction: Part exempt -
Decision due: 14 May 2024 by Delegated Decisions by Cabinet Member for Community & Corporate Services
Lead member: Cabinet Member for Community & Corporate Services
Lead director: Executive Director: People
Contact: Tim Spiers, Director of IT, Innovation, Digital & Transformation Email: tim.spiers@oxfordshire.gov.uk Tel: 07753 243223.
Consultees
N/A
Plan Reference: 2024/087
Reason No Public Access: None