Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
The Committee:
a) noted the report;
b) agreed to receive another update at the November 2017 meeting and to decide then when to receive further updates; and
c) agreed to receive a detailed presentation on the Customer Service Improvement Programme at the November 2017 meeting.
Publication date: 06/07/2017
Date of decision: 05/07/2017
Decided at meeting: 05/07/2017 - Audit & Governance Committee
Accompanying Documents: