Meeting documents
The Executive
Tuesday, 14 May 2002
{\rtf1\ansi\ansicpg1252\uc1 \deff0\deflang1033\deflangfe1033{\fonttbl{\f0\froman\fcharset0\fprq2{\*\panose 02020603050405020304}Times New Roman;}{\f1\fswiss\fcharset0\fprq2{\*\panose 020b0604020202020204}Arial;}
{\f2\fmodern\fcharset0\fprq1{\*\panose 02070309020205020404}Courier New;}{\f3\froman\fcharset2\fprq2{\*\panose 05050102010706020507}Symbol;}{\f4\froman\fcharset0\fprq2{\*\panose 00000000000000000000}Times;}
{\f5\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}Helvetica;}{\f6\froman\fcharset0\fprq1{\*\panose 00000000000000000000}Courier;}{\f7\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}Geneva;}
{\f8\froman\fcharset0\fprq2{\*\panose 00000000000000000000}Tms Rmn;}{\f9\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}Helv;}{\f10\froman\fcharset0\fprq2{\*\panose 00000000000000000000}MS Serif;}
{\f11\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}MS Sans Serif;}{\f12\froman\fcharset0\fprq2{\*\panose 00000000000000000000}New York;}{\f13\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}System;}
{\f14\fnil\fcharset2\fprq2{\*\panose 05000000000000000000}Wingdings;}{\f15\fswiss\fcharset0\fprq2{\*\panose 020b0604030504040204}Tahoma;}{\f16\fswiss\fcharset0\fprq2{\*\panose 00000000000000000000}Univers (PCL6);}
{\f17\fswiss\fcharset0\fprq2{\*\panose 020b0603020202030204}Univers{\*\falt Arial};}{\f18\fnil\fcharset2\fprq2{\*\panose 00000000000000000000}Marlett;}{\f19\fswiss\fcharset0\fprq2{\*\panose 020b0504020203020204}News Gothic MT;}
{\f20\fscript\fcharset0\fprq2{\*\panose 03010101010101010101}Lucida Handwriting;}{\f21\fswiss\fcharset0\fprq2{\*\panose 020b0602030504090204}Lucida Sans;}{\f22\fswiss\fcharset0\fprq2{\*\panose 020b0602030504020204}Lucida Sans Unicode;}
{\f23\froman\fcharset0\fprq2{\*\panose 02040602050305030304}Book Antiqua;}{\f24\fswiss\fcharset0\fprq2{\*\panose 020b0502020202020204}Century Gothic;}{\f25\fmodern\fcharset0\fprq1{\*\panose 02010509020102010303}OCR A Extended;}
{\f26\froman\fcharset0\fprq2{\*\panose 02040603050505030304}Calisto MT;}{\f27\fswiss\fcharset0\fprq2{\*\panose 020b0306030101010103}Abadi MT Condensed Light;}{\f28\fswiss\fcharset0\fprq2{\*\panose 020e0705020206020404}Copperplate Gothic Bold;}
{\f29\fswiss\fcharset0\fprq2{\*\panose 020e0507020206020404}Copperplate Gothic Light;}{\f30\fdecor\fcharset0\fprq2{\*\panose 04040403030d02020704}Matisse ITC;}{\f31\fdecor\fcharset0\fprq2{\*\panose 04020404030d07020202}Tempus Sans ITC;}
{\f32\fdecor\fcharset0\fprq2{\*\panose 04040506030f02020702}Westminster;}{\f33\fmodern\fcharset0\fprq1{\*\panose 020b0609040504020204}Lucida Console;}{\f34\fswiss\fcharset0\fprq2{\*\panose 020b0a04020102020204}Arial Black;}
{\f35\fscript\fcharset0\fprq2{\*\panose 030f0702030302020204}Comic Sans MS;}{\f36\fswiss\fcharset0\fprq2{\*\panose 020b0806030902050204}Impact;}{\f37\fswiss\fcharset0\fprq2{\*\panose 020b0603020202020204}Trebuchet MS;}
{\f38\fswiss\fcharset0\fprq2{\*\panose 020b0604030504040204}Verdana;}{\f39\froman\fcharset2\fprq2{\*\panose 05030102010509060703}Webdings;}{\f40\fswiss\fcharset0\fprq2{\*\panose 020b0506020202030204}Arial Narrow;}
{\f41\fswiss\fcharset128\fprq2{\*\panose 020b0604020202020204}Arial Unicode MS;}{\f42\froman\fcharset129\fprq2{\*\panose 02030600000101010101}Batang;}{\f43\froman\fcharset0\fprq2{\*\panose 02050604050505020204}Bookman Old Style;}
{\f44\froman\fcharset0\fprq2{\*\panose 02040604050505020304}Century;}{\f45\froman\fcharset0\fprq2{\*\panose 02020404030301010803}Garamond;}{\f46\fmodern\fcharset128\fprq1{\*\panose 02020609040205080304}MS Mincho;}
{\f47\froman\fcharset136\fprq2{\*\panose 02020300000000000000}PMingLiU;}{\f48\fnil\fcharset134\fprq2{\*\panose 02010600030101010101}SimSun;}{\f49\fdecor\fcharset0\fprq2{\*\panose 04040404050702020202}Curlz MT;}
{\f50\froman\fcharset0\fprq2{\*\panose 02090707080505020304}Engravers MT;}{\f51\fswiss\fcharset0\fprq2{\*\panose 020b0503020102020204}Franklin Gothic Book;}{\f52\fswiss\fcharset0\fprq2{\*\panose 020b0706030402020204}Franklin Gothic Demi Cond;}
{\f53\fswiss\fcharset0\fprq2{\*\panose 020b0903020102020204}Franklin Gothic Heavy;}{\f54\fswiss\fcharset0\fprq2{\*\panose 020b0606030402020204}Franklin Gothic Medium Cond;}{\f55\fscript\fcharset0\fprq2{\*\panose 030303020407070d0804}Edwardian Script ITC;}
{\f56\fdecor\fcharset0\fprq2{\*\panose 04090605060d06020702}Jokerman;}{\f57\fdecor\fcharset0\fprq2{\*\panose 04040403040a02020202}Juice ITC;}{\f58\fscript\fcharset0\fprq2{\*\panose 03090702030407020403}Mistral;}
{\f59\froman\fcharset0\fprq2{\*\panose 02060603020205020403}Rockwell;}{\f60\froman\fcharset2\fprq2{\*\panose 05020102010507070707}Wingdings 2;}{\f61\fswiss\fcharset0\fprq2{\*\panose 020b0706040902060204}Haettenschweiler;}
{\f62\fnil\fcharset2\fprq2{\*\panose 01010601010101010101}Monotype Sorts;}{\f63\fnil\fcharset2\fprq2{\*\panose 05000000000000000000}MS Outlook;}{\f64\froman\fcharset2\fprq2{\*\panose 05050102010706020507}Bookshelf Symbol 3;}
{\f65\fswiss\fcharset2\fprq2{\*\panose 050b0604020202020204}Bookshelf Symbol 4;}{\f66\fnil\fcharset2\fprq2{\*\panose 05010101010101010101}Bookshelf Symbol 5;}{\f67\fswiss\fcharset0\fprq2{\*\panose 020b0607020203060204}BankGothic Lt BT;}
{\f68\fswiss\fcharset0\fprq2{\*\panose 020b0807020203060204}BankGothic Md BT;}{\f69\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}CityBlueprint;}{\f70\froman\fcharset2\fprq2{\*\panose 05020102010206080802}CommercialPi BT;}
{\f71\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Complex;}{\f72\fscript\fcharset0\fprq2{\*\panose 03030803040807090c04}CommercialScript BT;}{\f73\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}CountryBlueprint;}
{\f74\froman\fcharset0\fprq2{\*\panose 02020603060505020304}Dutch801 Rm BT;}{\f75\froman\fcharset0\fprq2{\*\panose 02020903060505020304}Dutch801 XBd BT;}{\f76\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}EuroRoman;}
{\f77\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GDT;}{\f78\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GothicI;}{\f79\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ISOCP;}
{\f80\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ISOCP2;}{\f81\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ISOCP3;}{\f82\fmodern\fcharset0\fprq1{\*\panose 00000409000000000000}ISOCT;}
{\f83\fmodern\fcharset0\fprq1{\*\panose 00000409000000000000}ISOCT2;}{\f84\fmodern\fcharset0\fprq1{\*\panose 00000409000000000000}ISOCT3;}{\f85\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Italic;}
{\f86\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ItalicC;}{\f87\fmodern\fcharset0\fprq1{\*\panose 020b0609020202020204}Monospac821 BT;}{\f88\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Monotxt;}
{\f89\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 1;}{\f90\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 2;}{\f91\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}PanRoman;}
{\f92\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}Romantic;}{\f93\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}RomanS;}{\f94\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}SansSerif;}
{\f95\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ScriptC;}{\f96\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ScriptS;}{\f97\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Simplex;}
{\f98\fswiss\fcharset0\fprq2{\*\panose 020e0402020206020304}Stylus BT;}{\f99\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}SuperFrench;}{\f100\fswiss\fcharset0\fprq2{\*\panose 020b0504020202020204}Swis721 BT;}
{\f101\fdecor\fcharset0\fprq2{\*\panose 04020705020b03040203}Swis721 BdOul BT;}{\f102\fswiss\fcharset0\fprq2{\*\panose 020b0506020202030204}Swis721 Cn BT;}{\f103\fdecor\fcharset0\fprq2{\*\panose 04020704030b03040203}Swis721 BdCnOul BT;}
{\f104\fswiss\fcharset0\fprq2{\*\panose 020b0806030502040204}Swis721 BlkCn BT;}{\f105\fswiss\fcharset0\fprq2{\*\panose 020b0406020202030204}Swis721 LtCn BT;}{\f106\fswiss\fcharset0\fprq2{\*\panose 020b0605020202020204}Swis721 Ex BT;}
{\f107\fswiss\fcharset0\fprq2{\*\panose 020b0907040502030204}Swis721 BlkEx BT;}{\f108\fswiss\fcharset0\fprq2{\*\panose 020b0505020202020204}Swis721 LtEx BT;}{\f109\fswiss\fcharset0\fprq2{\*\panose 020b0904030502020204}Swis721 Blk BT;}
{\f110\fdecor\fcharset0\fprq2{\*\panose 04020905030b03040203}Swis721 BlkOul BT;}{\f111\fswiss\fcharset0\fprq2{\*\panose 020b0403020202020204}Swis721 Lt BT;}{\f112\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}TechnicBold;}
{\f113\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}TechnicLite;}{\f114\fnil\fcharset2\fprq2{\*\panose 00000400000000000000}Technic;}{\f115\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Txt;}
{\f116\froman\fcharset2\fprq2{\*\panose 05050102010205020602}UniversalMath1 BT;}{\f117\fdecor\fcharset0\fprq2{\*\panose 04020906050602070202}Vineta BT;}{\f118\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GothicE;}
{\f119\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GothicG;}{\f120\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GreekC;}{\f121\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}GreekS;}
{\f122\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}ItalicT;}{\f123\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}RomanC;}{\f124\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}RomanD;}
{\f125\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}RomanT;}{\f126\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Syastro;}{\f127\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Symap;}
{\f128\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Symath;}{\f129\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Symeteo;}{\f130\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Symusic;}
{\f131\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 3;}{\f132\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 4;}{\f133\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 5;}
{\f134\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 6;}{\f135\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 7;}{\f136\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 8;}
{\f137\fnil\fcharset0\fprq2{\*\panose 00000400000000000000}Proxy 9;}{\f138\froman\fcharset0\fprq2{\*\panose 00050102010706020507}Map Symbols;}{\f139\fscript\fcharset0\fprq2{\*\panose 03010101010201010101}Monotype Corsiva;}
{\f140\froman\fcharset2\fprq2{\*\panose 05040102010807070707}Wingdings 3;}{\f141\froman\fcharset2\fprq2{\*\panose 05050102010205020202}MT Extra;}{\f142\fdecor\fcharset2\fprq2{\*\panose 00000000000000000000}ZapfDingbats;}
{\f143\fswiss\fcharset0\fprq2{\*\panose 020b0502020104020203}Gill Sans MT;}{\f144\froman\fcharset0\fprq2{\*\panose 02040604050505020304}Century Schoolbook;}{\f145\froman\fcharset238\fprq2 Times New Roman CE;}
{\f146\froman\fcharset204\fprq2 Times New Roman Cyr;}{\f148\froman\fcharset161\fprq2 Times New Roman Greek;}{\f149\froman\fcharset162\fprq2 Times New Roman Tur;}{\f150\froman\fcharset186\fprq2 Times New Roman Baltic;}
{\f151\fswiss\fcharset238\fprq2 Arial CE;}{\f152\fswiss\fcharset204\fprq2 Arial Cyr;}{\f154\fswiss\fcharset161\fprq2 Arial Greek;}{\f155\fswiss\fcharset162\fprq2 Arial Tur;}{\f156\fswiss\fcharset186\fprq2 Arial Baltic;}
{\f157\fmodern\fcharset238\fprq1 Courier New CE;}{\f158\fmodern\fcharset204\fprq1 Courier New Cyr;}{\f160\fmodern\fcharset161\fprq1 Courier New Greek;}{\f161\fmodern\fcharset162\fprq1 Courier New Tur;}{\f162\fmodern\fcharset186\fprq1 Courier New Baltic;}
{\f235\fswiss\fcharset238\fprq2 Tahoma CE;}{\f236\fswiss\fcharset204\fprq2 Tahoma Cyr;}{\f238\fswiss\fcharset161\fprq2 Tahoma Greek;}{\f239\fswiss\fcharset162\fprq2 Tahoma Tur;}{\f240\fswiss\fcharset186\fprq2 Tahoma Baltic;}
{\f247\fswiss\fcharset238\fprq2 Univers CE{\*\falt Arial};}{\f248\fswiss\fcharset204\fprq2 Univers Cyr{\*\falt Arial};}{\f251\fswiss\fcharset162\fprq2 Univers Tur{\*\falt Arial};}{\f252\fswiss\fcharset186\fprq2 Univers Baltic{\*\falt Arial};}
{\f277\fswiss\fcharset238\fprq2 Lucida Sans Unicode CE;}{\f278\fswiss\fcharset204\fprq2 Lucida Sans Unicode Cyr;}{\f280\fswiss\fcharset161\fprq2 Lucida Sans Unicode Greek;}{\f281\fswiss\fcharset162\fprq2 Lucida Sans Unicode Tur;}
{\f283\froman\fcharset238\fprq2 Book Antiqua CE;}{\f284\froman\fcharset204\fprq2 Book Antiqua Cyr;}{\f286\froman\fcharset161\fprq2 Book Antiqua Greek;}{\f287\froman\fcharset162\fprq2 Book Antiqua Tur;}{\f288\froman\fcharset186\fprq2 Book Antiqua Baltic;}
{\f289\fswiss\fcharset238\fprq2 Century Gothic CE;}{\f290\fswiss\fcharset204\fprq2 Century Gothic Cyr;}{\f292\fswiss\fcharset161\fprq2 Century Gothic Greek;}{\f293\fswiss\fcharset162\fprq2 Century Gothic Tur;}
{\f294\fswiss\fcharset186\fprq2 Century Gothic Baltic;}{\f343\fmodern\fcharset238\fprq1 Lucida Console CE;}{\f344\fmodern\fcharset204\fprq1 Lucida Console Cyr;}{\f346\fmodern\fcharset161\fprq1 Lucida Console Greek;}
{\f347\fmodern\fcharset162\fprq1 Lucida Console Tur;}{\f349\fswiss\fcharset238\fprq2 Arial Black CE;}{\f350\fswiss\fcharset204\fprq2 Arial Black Cyr;}{\f352\fswiss\fcharset161\fprq2 Arial Black Greek;}{\f353\fswiss\fcharset162\fprq2 Arial Black Tur;}
{\f354\fswiss\fcharset186\fprq2 Arial Black Baltic;}{\f355\fscript\fcharset238\fprq2 Comic Sans MS CE;}{\f356\fscript\fcharset204\fprq2 Comic Sans MS Cyr;}{\f358\fscript\fcharset161\fprq2 Comic Sans MS Greek;}
{\f359\fscript\fcharset162\fprq2 Comic Sans MS Tur;}{\f360\fscript\fcharset186\fprq2 Comic Sans MS Baltic;}{\f361\fswiss\fcharset238\fprq2 Impact CE;}{\f362\fswiss\fcharset204\fprq2 Impact Cyr;}{\f364\fswiss\fcharset161\fprq2 Impact Greek;}
{\f365\fswiss\fcharset162\fprq2 Impact Tur;}{\f366\fswiss\fcharset186\fprq2 Impact Baltic;}{\f367\fswiss\fcharset238\fprq2 Trebuchet MS CE;}{\f371\fswiss\fcharset162\fprq2 Trebuchet MS Tur;}{\f373\fswiss\fcharset238\fprq2 Verdana CE;}
{\f374\fswiss\fcharset204\fprq2 Verdana Cyr;}{\f376\fswiss\fcharset161\fprq2 Verdana Greek;}{\f377\fswiss\fcharset162\fprq2 Verdana Tur;}{\f378\fswiss\fcharset186\fprq2 Verdana Baltic;}{\f385\fswiss\fcharset238\fprq2 Arial Narrow CE;}
{\f386\fswiss\fcharset204\fprq2 Arial Narrow Cyr;}{\f388\fswiss\fcharset161\fprq2 Arial Narrow Greek;}{\f389\fswiss\fcharset162\fprq2 Arial Narrow Tur;}{\f390\fswiss\fcharset186\fprq2 Arial Narrow Baltic;}{\f393\fswiss\fcharset0\fprq2 Arial Unicode MS;}
{\f391\fswiss\fcharset238\fprq2 Arial Unicode MS CE;}{\f392\fswiss\fcharset204\fprq2 Arial Unicode MS Cyr;}{\f394\fswiss\fcharset161\fprq2 Arial Unicode MS Greek;}{\f395\fswiss\fcharset162\fprq2 Arial Unicode MS Tur;}
{\f396\fswiss\fcharset186\fprq2 Arial Unicode MS Baltic;}{\f399\froman\fcharset0\fprq2 Batang;}{\f397\froman\fcharset238\fprq2 Batang CE;}{\f398\froman\fcharset204\fprq2 Batang Cyr;}{\f400\froman\fcharset161\fprq2 Batang Greek;}
{\f401\froman\fcharset162\fprq2 Batang Tur;}{\f402\froman\fcharset186\fprq2 Batang Baltic;}{\f403\froman\fcharset238\fprq2 Bookman Old Style CE;}{\f404\froman\fcharset204\fprq2 Bookman Old Style Cyr;}
{\f406\froman\fcharset161\fprq2 Bookman Old Style Greek;}{\f407\froman\fcharset162\fprq2 Bookman Old Style Tur;}{\f408\froman\fcharset186\fprq2 Bookman Old Style Baltic;}{\f409\froman\fcharset238\fprq2 Century CE;}
{\f410\froman\fcharset204\fprq2 Century Cyr;}{\f412\froman\fcharset161\fprq2 Century Greek;}{\f413\froman\fcharset162\fprq2 Century Tur;}{\f414\froman\fcharset186\fprq2 Century Baltic;}{\f415\froman\fcharset238\fprq2 Garamond CE;}
{\f416\froman\fcharset204\fprq2 Garamond Cyr;}{\f418\froman\fcharset161\fprq2 Garamond Greek;}{\f419\froman\fcharset162\fprq2 Garamond Tur;}{\f420\froman\fcharset186\fprq2 Garamond Baltic;}{\f423\fmodern\fcharset0\fprq1 MS Mincho;}
{\f421\fmodern\fcharset238\fprq1 MS Mincho CE;}{\f422\fmodern\fcharset204\fprq1 MS Mincho Cyr;}{\f424\fmodern\fcharset161\fprq1 MS Mincho Greek;}{\f425\fmodern\fcharset162\fprq1 MS Mincho Tur;}{\f426\fmodern\fcharset186\fprq1 MS Mincho Baltic;}
{\f429\froman\fcharset0\fprq2 PMingLiU;}{\f435\fnil\fcharset0\fprq2 SimSun;}{\f451\fswiss\fcharset238\fprq2 Franklin Gothic Book CE;}{\f452\fswiss\fcharset204\fprq2 Franklin Gothic Book Cyr;}{\f454\fswiss\fcharset161\fprq2 Franklin Gothic Book Greek;}
{\f455\fswiss\fcharset162\fprq2 Franklin Gothic Book Tur;}{\f456\fswiss\fcharset186\fprq2 Franklin Gothic Book Baltic;}{\f457\fswiss\fcharset238\fprq2 Franklin Gothic Demi Cond CE;}{\f458\fswiss\fcharset204\fprq2 Franklin Gothic Demi Cond Cyr;}
{\f460\fswiss\fcharset161\fprq2 Franklin Gothic Demi Cond Greek;}{\f461\fswiss\fcharset162\fprq2 Franklin Gothic Demi Cond Tur;}{\f462\fswiss\fcharset186\fprq2 Franklin Gothic Demi Cond Baltic;}{\f463\fswiss\fcharset238\fprq2 Franklin Gothic Heavy CE;}
{\f464\fswiss\fcharset204\fprq2 Franklin Gothic Heavy Cyr;}{\f466\fswiss\fcharset161\fprq2 Franklin Gothic Heavy Greek;}{\f467\fswiss\fcharset162\fprq2 Franklin Gothic Heavy Tur;}{\f468\fswiss\fcharset186\fprq2 Franklin Gothic Heavy Baltic;}
{\f469\fswiss\fcharset238\fprq2 Franklin Gothic Medium Cond CE;}{\f470\fswiss\fcharset204\fprq2 Franklin Gothic Medium Cond Cyr;}{\f472\fswiss\fcharset161\fprq2 Franklin Gothic Medium Cond Greek;}
{\f473\fswiss\fcharset162\fprq2 Franklin Gothic Medium Cond Tur;}{\f474\fswiss\fcharset186\fprq2 Franklin Gothic Medium Cond Baltic;}{\f493\fscript\fcharset238\fprq2 Mistral CE;}{\f494\fscript\fcharset204\fprq2 Mistral Cyr;}
{\f496\fscript\fcharset161\fprq2 Mistral Greek;}{\f497\fscript\fcharset162\fprq2 Mistral Tur;}{\f498\fscript\fcharset186\fprq2 Mistral Baltic;}{\f499\froman\fcharset238\fprq2 Rockwell CE;}{\f511\fswiss\fcharset238\fprq2 Haettenschweiler CE;}
{\f512\fswiss\fcharset204\fprq2 Haettenschweiler Cyr;}{\f514\fswiss\fcharset161\fprq2 Haettenschweiler Greek;}{\f515\fswiss\fcharset162\fprq2 Haettenschweiler Tur;}{\f516\fswiss\fcharset186\fprq2 Haettenschweiler Baltic;}
{\f551\fswiss\fcharset162\fprq2 BankGothic Lt BT Tur;}{\f557\fswiss\fcharset162\fprq2 BankGothic Md BT Tur;}{\f571\fnil\fcharset238\fprq2 Complex CE;}{\f574\fnil\fcharset161\fprq2 Complex Greek;}{\f581\fscript\fcharset162\fprq2 CommercialScript BT Tur;}
{\f593\froman\fcharset162\fprq2 Dutch801 Rm BT Tur;}{\f599\froman\fcharset162\fprq2 Dutch801 XBd BT Tur;}{\f613\fnil\fcharset238\fprq2 GothicI CE;}{\f655\fnil\fcharset238\fprq2 Italic CE;}{\f661\fnil\fcharset238\fprq2 ItalicC CE;}
{\f671\fmodern\fcharset162\fprq1 Monospac821 BT Tur;}{\f673\fnil\fcharset238\fprq2 Monotxt CE;}{\f703\fnil\fcharset238\fprq2 RomanS CE;}{\f715\fnil\fcharset238\fprq2 ScriptC CE;}{\f721\fnil\fcharset238\fprq2 ScriptS CE;}
{\f727\fnil\fcharset238\fprq2 Simplex CE;}{\f737\fswiss\fcharset162\fprq2 Stylus BT Tur;}{\f749\fswiss\fcharset162\fprq2 Swis721 BT Tur;}{\f755\fdecor\fcharset162\fprq2 Swis721 BdOul BT Tur;}{\f761\fswiss\fcharset162\fprq2 Swis721 Cn BT Tur;}
{\f767\fdecor\fcharset162\fprq2 Swis721 BdCnOul BT Tur;}{\f773\fswiss\fcharset162\fprq2 Swis721 BlkCn BT Tur;}{\f779\fswiss\fcharset162\fprq2 Swis721 LtCn BT Tur;}{\f785\fswiss\fcharset162\fprq2 Swis721 Ex BT Tur;}
{\f791\fswiss\fcharset162\fprq2 Swis721 BlkEx BT Tur;}{\f797\fswiss\fcharset162\fprq2 Swis721 LtEx BT Tur;}{\f803\fswiss\fcharset162\fprq2 Swis721 Blk BT Tur;}{\f809\fdecor\fcharset162\fprq2 Swis721 BlkOul BT Tur;}
{\f815\fswiss\fcharset162\fprq2 Swis721 Lt BT Tur;}{\f835\fnil\fcharset238\fprq2 Txt CE;}{\f851\fdecor\fcharset162\fprq2 Vineta BT Tur;}{\f853\fnil\fcharset238\fprq2 GothicE CE;}{\f877\fnil\fcharset238\fprq2 ItalicT CE;}
{\f883\fnil\fcharset238\fprq2 RomanC CE;}{\f895\fnil\fcharset238\fprq2 RomanT CE;}{\f979\fscript\fcharset238\fprq2 Monotype Corsiva CE;}{\f980\fscript\fcharset204\fprq2 Monotype Corsiva Cyr;}{\f982\fscript\fcharset161\fprq2 Monotype Corsiva Greek;}
{\f983\fscript\fcharset162\fprq2 Monotype Corsiva Tur;}{\f984\fscript\fcharset186\fprq2 Monotype Corsiva Baltic;}{\f1003\fswiss\fcharset238\fprq2 Gill Sans MT CE;}{\f1009\froman\fcharset238\fprq2 Century Schoolbook CE;}
{\f1010\froman\fcharset204\fprq2 Century Schoolbook Cyr;}{\f1012\froman\fcharset161\fprq2 Century Schoolbook Greek;}{\f1013\froman\fcharset162\fprq2 Century Schoolbook Tur;}{\f1014\froman\fcharset186\fprq2 Century Schoolbook Baltic;}}
{\colortbl;\red0\green0\blue0;\red0\green0\blue255;\red0\green255\blue255;\red0\green255\blue0;\red255\green0\blue255;\red255\green0\blue0;\red255\green255\blue0;\red255\green255\blue255;\red0\green0\blue128;\red0\green128\blue128;\red0\green128\blue0;
\red128\green0\blue128;\red128\green0\blue0;\red128\green128\blue0;\red128\green128\blue128;\red192\green192\blue192;}{\stylesheet{\widctlpar\adjustright \f17\cgrid \snext0 Normal;}{\s1\qc\keepn\widctlpar\adjustright \b\scaps\f1\fs32\lang2057\cgrid
\sbasedon0 \snext0 heading 1;}{\s2\sb240\sa60\keepn\widctlpar\adjustright \b\f1\lang2057\cgrid \sbasedon0 \snext0 heading 2;}{\s3\sb240\sa60\keepn\widctlpar\adjustright \f1\cgrid \sbasedon0 \snext0 heading 3;}{\s4\qj\keepn\widctlpar\adjustright
\b\f1\cgrid \sbasedon0 \snext0 heading 4;}{\s5\keepn\widctlpar\adjustright \b\f17\fs22\cgrid \sbasedon0 \snext0 heading 5;}{\s6\keepn\widctlpar\adjustright \f17\ul\cgrid \sbasedon0 \snext0 heading 6;}{\*\cs10 \additive Default Paragraph Font;}{
\s15\widctlpar\tqc\tx4320\tqr\tx8640\adjustright \f17\cgrid \sbasedon0 \snext15 header;}{\s16\widctlpar\tqc\tx4320\tqr\tx8640\adjustright \f17\cgrid \sbasedon0 \snext16 footer;}{\*\cs17 \additive \sbasedon10 page number;}{\s18\qc\widctlpar\adjustright
\b\f143\fs44\cgrid \sbasedon0 \snext18 Body Text;}{\s19\widctlpar\tx1080\tx2880\tx5760\tx7200\adjustright \f1\fs22\cgrid \sbasedon0 \snext19 Body Text 2;}{\s20\qj\widctlpar\ilvl12\adjustright \f1\cgrid \sbasedon0 \snext20 Body Text 3;}{
\s21\li1\widctlpar\adjustright \f1\fs22\lang2057\cgrid \sbasedon0 \snext21 Body Text 2;}{\s22\fi-720\li720\sa60\widctlpar\adjustright \f1\cgrid \sbasedon0 \snext22 Body Text Indent 2;}{\s23\li357\sa240\widctlpar\adjustright \f1\cgrid \sbasedon0 \snext23
Body Text Indent 3;}{\s24\fi-283\li284\sa60\widctlpar{\*\pn \pnlvlbody\ilvl0\ls97\pnrnot0\pndec }\ls97\adjustright \f1\fs22\cgrid \sbasedon15 \snext24 action plan;}}{\*\listtable{\list\listtemplateid-1\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0
\levelstartat0\levelspace0\levelindent0{\leveltext\'01*;}{\levelnumbers;}}{\listname ;}\listid-2}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid16274257}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers
;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid43454148}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }
{\listname ;}\listid46345159}{\list\listtemplateid-1286945698{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li360\jclisttab\tx360 }{\listlevel\levelnfc23
\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1080\jclisttab\tx1080 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li2520\jclisttab\tx2520 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3240\jclisttab\tx3240 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li3960\jclisttab\tx3960 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li4680
\jclisttab\tx4680 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360
\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6120\jclisttab\tx6120 }{\listname ;}\listid62875683}{\list\listtemplateid67698703\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0
{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname ;}\listid80107672}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid91510624}{\list\listtemplateid-2006648422{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-283\li926 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li2082\jclisttab\tx2082 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2802\jclisttab\tx2802 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0
\fi-360\li3522\jclisttab\tx3522 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li4242\jclisttab\tx4242 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4962\jclisttab\tx4962 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0
\fi-360\li5682\jclisttab\tx5682 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6402\jclisttab\tx6402 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li7122\jclisttab\tx7122 }{\listname ;}\listid109473080}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace0
\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }{\listname ;}\listid119954519}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283
{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid161706701}{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers
;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid176966196}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-283\li284 }{\listname ;}\listid179204837}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }
{\listname ;}\listid180243369}{\list\listtemplateid-130922808\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat3\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fbias0 \fi-450\li-720\jclisttab\tx-720 }{\listname
;}\listid182941585}{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid189684207}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid192503343}
{\list\listtemplateid1645253906{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li927 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li2083\jclisttab\tx2083 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2803
\jclisttab\tx2803 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3523\jclisttab\tx3523 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li4243\jclisttab\tx4243 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4963
\jclisttab\tx4963 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5683\jclisttab\tx5683 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6403\jclisttab\tx6403 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li7123
\jclisttab\tx7123 }{\listname ;}\listid272171792}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }
{\listname ;}\listid274944721}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }{\listname
;}\listid278489186}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid279259859}
{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid331953819}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid365178671}
{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid378210605}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid406341996}{\list\listtemplateid67698703
\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname ;}\listid420641783}{\list\listtemplateid180885406\listsimple{\listlevel
\levelnfc0\leveljc0\levelfollow0\levelstartat2\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fbias0 \fi-450\li-720\jclisttab\tx-720 }{\listname ;}\listid425269886}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid431510559}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }{\listname ;}\listid443579657}{\list\listtemplateid134807553\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid457846292}{\list\listtemplateid-457253628\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelold
\levelspace0\levelindent360{\leveltext\'03\'00. ;}{\levelnumbers\'01;}\b0\i0\f144\fs32\fbias0 \fi-360\li360 }{\listname ;}\listid460342374}{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0
\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid476186766}{\list\listtemplateid1077861918\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat2\levelspace0\levelindent0
{\leveltext\'01\u-3986 ?;}{\levelnumbers;}\f14\fs20\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid483746004}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283
{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid502205466}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid536431573}{\list\listtemplateid-130922808\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat3\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}
\fbias0 \fi-450\li-720\jclisttab\tx-720 }{\listname ;}\listid537863623}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0
\fi-283\li284 }{\listname ;}\listid549418918}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }
{\listname ;}\listid553782162}{\list\listtemplateid1397793706{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat6\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fbias0 \fi-720\li1080\jclisttab\tx1080 }{\listlevel\levelnfc4
\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'01.;}{\levelnumbers\'01;}\fi-360\li1440\jclisttab\tx1440 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'02.;}{\levelnumbers
\'01;}\fi-180\li2160\jclisttab\tx2160 }{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'03.;}{\levelnumbers\'01;}\fi-360\li2880\jclisttab\tx2880 }{\listlevel\levelnfc4\leveljc0\levelfollow0\levelstartat1
\levelspace0\levelindent0{\leveltext\'02\'04.;}{\levelnumbers\'01;}\fi-360\li3600\jclisttab\tx3600 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'05.;}{\levelnumbers\'01;}\fi-180\li4320
\jclisttab\tx4320 }{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'06.;}{\levelnumbers\'01;}\fi-360\li5040\jclisttab\tx5040 }{\listlevel\levelnfc4\leveljc0\levelfollow0\levelstartat1\levelspace0
\levelindent0{\leveltext\'02\'07.;}{\levelnumbers\'01;}\fi-360\li5760\jclisttab\tx5760 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'08.;}{\levelnumbers\'01;}\fi-180\li6480\jclisttab\tx6480 }
{\listname ;}\listid586810191}{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname
;}\listid611015056}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid616838098}
{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid637224632}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid643659548}
{\list\listtemplateid239136778{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fbias0 \fi-360\li360\jclisttab\tx360 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li1003 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'02.;}{\levelnumbers\'01;}\fi-180\li1800
\jclisttab\tx1800 }{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'03.;}{\levelnumbers\'01;}\fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc4\leveljc0\levelfollow0\levelstartat1\levelspace0
\levelindent0{\leveltext\'02\'04.;}{\levelnumbers\'01;}\fi-360\li3240\jclisttab\tx3240 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'05.;}{\levelnumbers\'01;}\fi-180\li3960\jclisttab\tx3960 }
{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'06.;}{\levelnumbers\'01;}\fi-360\li4680\jclisttab\tx4680 }{\listlevel\levelnfc4\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext
\'02\'07.;}{\levelnumbers\'01;}\fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc2\leveljc2\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'08.;}{\levelnumbers\'01;}\fi-180\li6120\jclisttab\tx6120 }{\listname ;}\listid651568734}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid670450738}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid691344917}{\list\listtemplateid-1704395746\listsimple
{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-720\li720\jclisttab\tx720 }{\listname ;}\listid729499352}{\list\listtemplateid-797132292{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li1003 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2159\jclisttab\tx2159 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2879\jclisttab\tx2879 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3599\jclisttab\tx3599 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0
{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li4319\jclisttab\tx4319 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li5039\jclisttab\tx5039 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5759\jclisttab\tx5759 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0
{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6479\jclisttab\tx6479 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li7199\jclisttab\tx7199 }
{\listname ;}\listid730496698}{\list\listtemplateid-66715016{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1440\jclisttab\tx1440 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}
\f14\fbias0 \fi-360\li2160\jclisttab\tx2160 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li2880\jclisttab\tx2880 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3600\jclisttab\tx3600 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}
\f14\fbias0 \fi-360\li4320\jclisttab\tx4320 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5040\jclisttab\tx5040 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li5760\jclisttab\tx5760 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}
\f14\fbias0 \fi-360\li6480\jclisttab\tx6480 }{\listname ;}\listid763035727}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-283\li284 }{\listname ;}\listid770049760}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }
{\listname ;}\listid798885627}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid826019222
}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid898127412}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid930505837}{\list\listtemplateid-1\listsimple{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid939332093}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid974142093}{\list\listtemplateid264287114\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0
\levelstartat6\levelold\levelspace0\levelindent360{\leveltext\'03\'00. ;}{\levelnumbers\'01;}\b0\i0\f144\fs32\fbias0 \fi-360\li360 }{\listname ;}\listid985280991}{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid1016272690}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold
\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1065420460}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283
{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1077366220}{\list\listtemplateid-457253628\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent360{\leveltext
\'03\'00. ;}{\levelnumbers\'01;}\b0\i0\f144\fs32\fbias0 \fi-360\li360 }{\listname ;}\listid1139811145}{\list\listtemplateid67698703\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext
\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1142622027}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1153450951}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers
;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }{\listname ;}\listid1164904327}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1202475256}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }
{\listname ;}\listid1221138719}{\list\listtemplateid67698703\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname
;}\listid1224097314}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1233353912}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1266158897}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1279872600}{\list\listtemplateid-1\listsimple{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1282494447}{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23
\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid1295522392}{\list\listtemplateid-1232826032\listsimple{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-720\li720\jclisttab\tx720 }{\listname ;}\listid1305744448}{\list\listtemplateid1211633434{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li1080\jclisttab\tx1080 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}
\f2\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3240\jclisttab\tx3240 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3960\jclisttab\tx3960 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4680\jclisttab\tx4680 }{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6120\jclisttab\tx6120 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6840\jclisttab\tx6840 }
{\listname ;}\listid1319185411}{\list\listtemplateid67698703\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname
;}\listid1337806358}{\list\listtemplateid-1320543784{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li1080\jclisttab\tx1080 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelold\levelspace360\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li1723 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3240\jclisttab\tx3240 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3960\jclisttab\tx3960 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4680\jclisttab\tx4680 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5400
\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6120\jclisttab\tx6120 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360
\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6840\jclisttab\tx6840 }{\listname ;}\listid1338343251}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0
\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1345595201}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1348822968}{\list\listtemplateid-661604164{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}
\f14\fbias0 \fi-360\li1080\jclisttab\tx1080 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-360\li3240\jclisttab\tx3240 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3960\jclisttab\tx3960 }{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4680\jclisttab\tx4680 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6120\jclisttab\tx6120 }{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6840\jclisttab\tx6840 }{\listname ;}\listid1351184067}{\list\listtemplateid1077861918\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat2\levelspace0\levelindent0{\leveltext\'01\u-3986 ?;}{\levelnumbers;}\f14\fs20\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1352536609}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1362246631}{\list\listtemplateid2072163920{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li360\jclisttab\tx360 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1080\jclisttab\tx1080 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360
\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3240
\jclisttab\tx3240 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li3960\jclisttab\tx3960 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li4680\jclisttab\tx4680 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0
\fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6120\jclisttab\tx6120 }{\listname ;}\listid1420253868}
{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid1421171675}
{\list\listtemplateid-457253628\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent360{\leveltext\'03\'00. ;}{\levelnumbers\'01;}\b0\i0\f144\fs32\fbias0 \fi-360\li360 }{\listname ;}\listid1422794941}
{\list\listtemplateid593758788\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat0\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1469586450}
{\list\listtemplateid-90291246\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \s24\fi-283\li284 }{\listname ;}\listid1539776757}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1562717179}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1564753366}{\list\listtemplateid959086048{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li926 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li2082\jclisttab\tx2082 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2802\jclisttab\tx2802 }{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3522\jclisttab\tx3522 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li4242\jclisttab\tx4242 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4962\jclisttab\tx4962 }{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5682\jclisttab\tx5682 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext
\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6402\jclisttab\tx6402 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace1\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li7122\jclisttab\tx7122 }{\listname
;}\listid1631127275}{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid1636645685}
{\list\listtemplateid593758788\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat8\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1709135313}
{\list\listtemplateid-938286998{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li720\jclisttab\tx720 }{\listlevel\levelnfc23\leveljc0\levelfollow0
\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1440\jclisttab\tx1440 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}
\f14\fbias0 \fi-360\li2160\jclisttab\tx2160 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li2880\jclisttab\tx2880 }{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3600\jclisttab\tx3600 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4320\jclisttab\tx4320 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5040\jclisttab\tx5040 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li5760\jclisttab\tx5760 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6480\jclisttab\tx6480 }{\listname ;}\listid1721632943}{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext
\'01-;}{\levelnumbers;}\f0\fbias0 \fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid1729062755}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1743871325}{\list\listtemplateid1077861918\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat2\levelspace0\levelindent0{\leveltext\'01\u-3986 ?;}{\levelnumbers;}
\f14\fs20\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1765690514}{\list\listtemplateid1558459488\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0
\fi-720\li1440\jclisttab\tx1440 }{\listname ;}\listid1785878486}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0
\fi-283\li284 }{\listname ;}\listid1797141664}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname
;}\listid1799638295}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1801996817}
{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1812752780}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1834564279}{\list\listtemplateid593758788\listsimple
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat0\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid1858619444}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1879003616}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1
\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1887720004}{\list\listtemplateid-457253628\listsimple{\listlevel\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0
\levelindent360{\leveltext\'03\'00. ;}{\levelnumbers\'01;}\b0\i0\f144\fs32\fbias0 \fi-360\li360 }{\listname ;}\listid1890603462}{\list\listtemplateid-853256778{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext
\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li1080\jclisttab\tx1080 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listlevel
\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li2520\jclisttab\tx2520 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0
{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li3240\jclisttab\tx3240 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li3960\jclisttab\tx3960 }
{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li4680\jclisttab\tx4680 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360
\levelindent0{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li5400\jclisttab\tx5400 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01o;}{\levelnumbers;}\f2\fbias0 \fi-360\li6120
\jclisttab\tx6120 }{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelspace360\levelindent0{\leveltext\'01\u-3929 ?;}{\levelnumbers;}\f14\fbias0 \fi-360\li6840\jclisttab\tx6840 }{\listname ;}\listid1897546048}{\list\listtemplateid-1
\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid1999576996}{\list\listtemplateid67698703\listsimple{\listlevel
\levelnfc0\leveljc0\levelfollow0\levelstartat1\levelspace0\levelindent0{\leveltext\'02\'00.;}{\levelnumbers\'01;}\fi-360\li360\jclisttab\tx360 }{\listname ;}\listid2009943570}{\list\listtemplateid1984591254\listsimple{\listlevel\levelnfc23\leveljc0
\levelfollow0\levelstartat3\levelspace0\levelindent0{\leveltext\'01\'96;}{\levelnumbers;}\fi-360\li1080\jclisttab\tx1080 }{\listname ;}\listid2016571628}{\list\listtemplateid-1616112878\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat4
\levelspace0\levelindent0{\leveltext\'01-;}{\levelnumbers;}\f0\fbias0 \fi-360\li1800\jclisttab\tx1800 }{\listname ;}\listid2035575084}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0
\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid2083067011}{\list\listtemplateid1984591254\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat3\levelspace0\levelindent0{\leveltext
\'01\'96;}{\levelnumbers;}\fi-360\li1080\jclisttab\tx1080 }{\listname ;}\listid2088843122}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid2108307147}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext
\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-283\li284 }{\listname ;}\listid2110004315}{\list\listtemplateid1077861918\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat2\levelspace0\levelindent0{\leveltext\'01\u-3986 ?;}{\levelnumbers;}
\f14\fs20\fbias0 \fi-360\li360\jclisttab\tx360 }{\listname ;}\listid2125726366}{\list\listtemplateid-1\listsimple{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent283{\leveltext\'01\u-3913 ?;}{\levelnumbers;}
\f3\fbias0 \fi-283\li284 }{\listname ;}\listid2135951024}}{\*\listoverridetable{\listoverride\listid-2\listoverridecount1{\lfolevel\listoverrideformat{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat2\levelold\levelspace0\levelindent360{\leveltext
\'01\u-3986 ?;}{\levelnumbers;}\f14\fs20\fbias0 \fi-360\li360 }}\ls1}{\listoverride\listid537863623\listoverridecount0\ls2}{\listoverride\listid1765690514\listoverridecount0\ls3}{\listoverride\listid1352536609\listoverridecount0\ls4}
{\listoverride\listid637224632\listoverridecount0\ls5}{\listoverride\listid189684207\listoverridecount0\ls6}{\listoverride\listid2035575084\listoverridecount0\ls7}{\listoverride\listid476186766\listoverridecount0\ls8}{\listoverride\listid1295522392
\listoverridecount0\ls9}{\listoverride\listid1636645685\listoverridecount0\ls10}{\listoverride\listid331953819\listoverridecount0\ls11}{\listoverride\listid483746004\listoverridecount0\ls12}{\listoverride\listid2125726366\listoverridecount0\ls13}
{\listoverride\listid182941585\listoverridecount0\ls14}{\listoverride\listid1421171675\listoverridecount0\ls15}{\listoverride\listid1729062755\listoverridecount0\ls16}{\listoverride\listid378210605\listoverridecount0\ls17}{\listoverride\listid611015056
\listoverridecount0\ls18}{\listoverride\listid1016272690\listoverridecount0\ls19}{\listoverride\listid176966196\listoverridecount0\ls20}{\listoverride\listid1785878486\listoverridecount0\ls21}{\listoverride\listid80107672\listoverridecount0\ls22}
{\listoverride\listid2088843122\listoverridecount0\ls23}{\listoverride\listid443579657\listoverridecount0\ls24}{\listoverride\listid425269886\listoverridecount0\ls25}{\listoverride\listid729499352\listoverridecount0\ls26}{\listoverride\listid420641783
\listoverridecount0\ls27}{\listoverride\listid2009943570\listoverridecount0\ls28}{\listoverride\listid1142622027\listoverridecount0\ls29}{\listoverride\listid119954519\listoverridecount0\ls30}{\listoverride\listid1305744448\listoverridecount0\ls31}
{\listoverride\listid553782162\listoverridecount0\ls32}{\listoverride\listid278489186\listoverridecount0\ls33}{\listoverride\listid1164904327\listoverridecount0\ls34}{\listoverride\listid2016571628\listoverridecount0\ls35}{\listoverride\listid457846292
\listoverridecount0\ls36}{\listoverride\listid1266158897\listoverridecount0\ls37}{\listoverride\listid-2\listoverridecount1{\lfolevel\listoverrideformat{\listlevel\levelnfc23\leveljc0\levelfollow0\levelstartat1\levelold\levelspace0\levelindent360
{\leveltext\'01\u-3913 ?;}{\levelnumbers;}\f3\fbias0 \fi-360\li360 }}\ls38}{\listoverride\listid1139811145\listoverridecount0\ls39}{\listoverride\listid985280991\listoverridecount0\ls40}{\listoverride\listid460342374\listoverridecount0\ls41}
{\listoverride\listid1890603462\listoverridecount0\ls42}{\listoverride\listid1422794941\listoverridecount0\ls43}{\listoverride\listid192503343\listoverridecount0\ls44}{\listoverride\listid1834564279\listoverridecount0\ls45}{\listoverride\listid974142093
\listoverridecount0\ls46}{\listoverride\listid1224097314\listoverridecount0\ls47}{\listoverride\listid898127412\listoverridecount0\ls48}{\listoverride\listid1202475256\listoverridecount0\ls49}{\listoverride\listid274944721\listoverridecount0\ls50}
{\listoverride\listid1801996817\listoverridecount0\ls51}{\listoverride\listid1077366220\listoverridecount0\ls52}{\listoverride\listid1221138719\listoverridecount0\ls53}{\listoverride\listid2110004315\listoverridecount0\ls54}{\listoverride\listid46345159
\listoverridecount0\ls55}{\listoverride\listid536431573\listoverridecount0\ls56}{\listoverride\listid2083067011\listoverridecount0\ls57}{\listoverride\listid502205466\listoverridecount0\ls58}{\listoverride\listid161706701\listoverridecount0\ls59}
{\listoverride\listid643659548\listoverridecount0\ls60}{\listoverride\listid1345595201\listoverridecount0\ls61}{\listoverride\listid691344917\listoverridecount0\ls62}{\listoverride\listid1812752780\listoverridecount0\ls63}{\listoverride\listid1562717179
\listoverridecount0\ls64}{\listoverride\listid1797141664\listoverridecount0\ls65}{\listoverride\listid279259859\listoverridecount0\ls66}{\listoverride\listid616838098\listoverridecount0\ls67}{\listoverride\listid770049760\listoverridecount0\ls68}
{\listoverride\listid1999576996\listoverridecount0\ls69}{\listoverride\listid930505837\listoverridecount0\ls70}{\listoverride\listid2135951024\listoverridecount0\ls71}{\listoverride\listid826019222\listoverridecount0\ls72}{\listoverride\listid1799638295
\listoverridecount0\ls73}{\listoverride\listid798885627\listoverridecount0\ls74}{\listoverride\listid1362246631\listoverridecount0\ls75}{\listoverride\listid1065420460\listoverridecount0\ls76}{\listoverride\listid365178671\listoverridecount0\ls77}
{\listoverride\listid1282494447\listoverridecount0\ls78}{\listoverride\listid1279872600\listoverridecount0\ls79}{\listoverride\listid1469586450\listoverridecount0\ls80}{\listoverride\listid43454148\listoverridecount0\ls81}{\listoverride\listid549418918
\listoverridecount0\ls82}{\listoverride\listid586810191\listoverridecount0\ls83}{\listoverride\listid1337806358\listoverridecount0\ls84}{\listoverride\listid651568734\listoverridecount0\ls85}{\listoverride\listid1721632943\listoverridecount0\ls86}
{\listoverride\listid1897546048\listoverridecount0\ls87}{\listoverride\listid1351184067\listoverridecount0\ls88}{\listoverride\listid1319185411\listoverridecount0\ls89}{\listoverride\listid1338343251\listoverridecount0\ls90}{\listoverride\listid1631127275
\listoverridecount0\ls91}{\listoverride\listid763035727\listoverridecount0\ls92}{\listoverride\listid109473080\listoverridecount0\ls93}{\listoverride\listid272171792\listoverridecount0\ls94}{\listoverride\listid730496698\listoverridecount0\ls95}
{\listoverride\listid1420253868\listoverridecount0\ls96}{\listoverride\listid1539776757\listoverridecount0\ls97}{\listoverride\listid431510559\listoverridecount0\ls98}{\listoverride\listid16274257\listoverridecount0\ls99}{\listoverride\listid179204837
\listoverridecount0\ls100}{\listoverride\listid406341996\listoverridecount0\ls101}{\listoverride\listid1887720004\listoverridecount0\ls102}{\listoverride\listid1233353912\listoverridecount0\ls103}{\listoverride\listid2108307147\listoverridecount0\ls104}
{\listoverride\listid91510624\listoverridecount0\ls105}{\listoverride\listid1348822968\listoverridecount0\ls106}{\listoverride\listid939332093\listoverridecount0\ls107}{\listoverride\listid1564753366\listoverridecount0\ls108}{\listoverride\listid180243369
\listoverridecount0\ls109}{\listoverride\listid1743871325\listoverridecount0\ls110}{\listoverride\listid1879003616\listoverridecount0\ls111}{\listoverride\listid1153450951\listoverridecount0\ls112}{\listoverride\listid670450738\listoverridecount0\ls113}
{\listoverride\listid1709135313\listoverridecount0\ls114}{\listoverride\listid1858619444\listoverridecount0\ls115}{\listoverride\listid62875683\listoverridecount0\ls116}}{\info{\title }{\author Personnel,Policy & Review Unit}{\operator Linda Maitland}
{\creatim\yr2002\mo5\dy8\hr14\min19}{\revtim\yr2002\mo5\dy8\hr14\min19}{\printim\yr2002\mo5\dy2\hr11\min57}{\version2}{\edmins1}{\nofpages12}{\nofwords13979}{\nofchars79683}{\*\company Oxfordshire County Council}{\nofcharsws97856}{\vern89}}
\paperw11909\paperh16834\margl1440\margr1440 \facingp\widowctrl\ftnbj\aenddoc\noxlattoyen\expshrtn\noultrlspc\dntblnsbdb\nospaceforul\lytprtmet\hyphcaps0\formshade\viewkind1\viewscale75\pgbrdrhead\pgbrdrfoot \fet0\sectd
\psz9\sbknone\linex0\headery706\footery706\colsx709\endnhere\sectdefaultcl {\footerl \pard\plain \s16\widctlpar\tqc\tx4320\tqr\tx8640\pvpara\phmrg\posxc\posy0\adjustright \f17\cgrid {\field{\*\fldinst {\cs17 PAGE }}{\fldrslt {\cs17\lang1024 10}}}{\cs17
\par }\pard \s16\li-450\ri360\widctlpar\tqc\tx4320\tqr\tx8640\adjustright {\field{\*\fldinst {\fs16\cgrid0 FILENAME }}{\fldrslt {\fs16\lang1024\cgrid0 EX_MAY1402R09.doc}}}{\fs16
\par }}{\footerr \pard\plain \s16\widctlpar\tqc\tx4320\tqr\tx8640\pvpara\phmrg\posxc\posy0\adjustright \f17\cgrid {\field{\*\fldinst {\cs17 PAGE }}{\fldrslt {\cs17\lang1024 1}}}{\cs17
\par }\pard \s16\li-630\ri360\widctlpar\tqc\tx4320\tqr\tx9450\adjustright {\field{\*\fldinst {\cs17\b\f1\fs16\cgrid0 FILENAME }}{\fldrslt {\cs17\b\f1\fs16\lang1024\cgrid0 EX_MAY1402R09.doc}}}{\cs17\b\f1\fs16
\par }}{\*\pnseclvl1\pnucrm\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl2\pnucltr\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl3\pndec\pnstart1\pnindent720\pnhang{\pntxta .}}{\*\pnseclvl4\pnlcltr\pnstart1\pnindent720\pnhang{\pntxta )}}
{\*\pnseclvl5\pndec\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl6\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl7\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl8
\pnlcltr\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}{\*\pnseclvl9\pnlcrm\pnstart1\pnindent720\pnhang{\pntxtb (}{\pntxta )}}\pard\plain \s15\qr\li-630\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1\fs22 ITEM EX6
\par }\pard \s15\li-630\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright {\b\f1\fs36 Review report and action plans}{\f1\fs36
\par }\pard \s15\qc\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright {\f1\fs16
\par }\trowd \trgaph108\trleft-630\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr
\brdrs\brdrw15 \cltxlrtb \cellx3330\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb \cellx9630\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright {\b\f1\fs28
Service area under review\cell Library Service\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \row }\trowd \trgaph108\trrh590\trleft-630\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15
\trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb \cellx3330\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrr\brdrs\brdrw15 \cltxlrtb \cellx9630
\pard\plain \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Service budget\cell }{\f1 \'a37.8m}{\b\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \row }\pard\plain
\s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Core review team membership\cell }\pard \s15\fi-2799\li2799\sb120\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {Review leader: \tab
Rex Harris, Assistant County Librarian\tab
\par }\pard \s15\sb120\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {Policy & Review Officer:\tab Neil Lawrence
\par }\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {Designated member: \tab Cllr Jim Moley
\par }\pard \s15\fi-2799\li2799\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {Independent member: \tab Dene Robson, Corporate Policy Officer, West Oxfordshire District Council
\par }\pard \s15\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {
\par }\pard \s15\fi-2801\li2801\sa120\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {Other team members\tab Karen Warren, Head of Research and Development
\par }\pard \s15\fi-2799\li2799\widctlpar\intbl\tx1080\tx2772\tx3600\tx6120\tx7200\ilvl12\adjustright {\tab \tab \tab Neill Butler, Management Accountant
\par }\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx2799\tx3600\tx6120\tx7200\adjustright {\f1 External Consultant\tab Tim Coates\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \row }\trowd \trgaph108\trrh590\trleft-630\trbrdrt
\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw15 \cltxlrtb \cellx3330
\clvertalt\clbrdrt\brdrs\brdrw15 \clbrdrl\brdrs\brdrw15 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw15 \cltxlrtb \cellx9630\pard\plain \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Terms of refer
ence (taken from the Baseline Questionnaire)\cell }\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640\adjustright {\f1
The library service needs to reconsider its purpose and strategic focus to ensure that it is clear about why it exists, how it should develop and what its immediate priorities are.
\par This review will fundamentally question these areas and come up with a revised statement of aims and objectives.
\par In the light of these, it will also encompass:
\par {\pntext\pard\plain\s15 \intbl\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-283\li284\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls37\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls37\adjustright {\f1 development of clear policies to tackle social exclusion and to improve take-up by socially excluded groups, including a review of charging policies in the light of 'The Price is Right' report
\par {\pntext\pard\plain\s15 \intbl\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-283\li284\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls37\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls37\adjustright {\f1 examination of what would comprise an appropriate network of service points and what would be appropriate opening hours to achieve the service aims and objectives
\par {\pntext\pard\plain\s15 \intbl\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-283\li284\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls37\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls37\adjustright {\f1 exploration of the potential to work with other organisations to achieve the aims and objectives
\par }\pard \s15\li1\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par {\pntext\pard\plain\s15 \intbl\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-283\li284\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls37\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls37\adjustright {\f1 scrutiny of those performance measures where this is significant disparity with other authorities, with a view to understanding the reasons, and where appropriate actions that can be taken to improve performance
\par {\pntext\pard\plain\s15 \intbl\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-283\li284\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls37\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls37\adjustright {\f1 consideration of specific operational issues including staffing levels, management structure and the timetable for replacing the computerised book-issuing system and its extension to all libraries.
\par }\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640\adjustright {\f1 There will need to be considerable consultation as part of this review.}{\b\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {
\b\f1\fs28 \row }\pard\plain \s15\li-1170\sa120\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1\fs28
\par }\pard \s15\li-450\sa120\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright {\b\f1\fs28 \page }{\b\f1\fs32 Sections of report
\par }\pard \s15\li-450\sa120\widctlpar\adjustright {\b\f1\fs28 1.\tab Executive Summary }{\b\f1\fs28\highlight7 }{\b\f1\fs28
\par }\pard\plain \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033 Introduction
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {The Library Service employs 190 FTE staff operating in 43 static and 7 mobile libraries, with a centralised support services unit at Holton. Total book sto
ck is around 1m volumes, with a further 85,000 Audio Visual items. 37% of the county\rquote s population currently hold a readers ticket.
\par
\par Nationally, public libraries have seen a decline in usage and issues, although Oxfordshire\rquote s decline has been faster than th
e national rate. The review has established that this is due to not buying enough copies of the more popular titles, problems with stock selection and procurement, inconsistent customer service, unappealing libraries, inadequate and inappropriate opening
hours, a lack of effective marketing and promotion, and an inadequate IT system leading to inefficiencies in service.
\par
\par Under-investment in the service over many years has been damaging. Benchmarking data shows we spend our money well, but our performance is generally in the lower quartiles.
\par }\pard\plain \s2\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033
\par }\pard \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright {\f17\lang1033 Key Changes from Review
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {The Review has produced a five-year strategy to arrest the decline in the service and aim to make it a top quartile performer in all areas. While many of the improvements identified can be met fr
om efficiency savings, significant increases to opening hours will require additional funding by the Council.
\par }\pard\plain \s15\widctlpar\adjustright \f17\cgrid {
\par }{\ul Information Technology
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {Replacement of the current library management system (\lquote Genesis\rquote ) is key to step change in the Service as it will offer:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {An
on-line catalogue of stock for the public, available at all libraries, and also on the Internet
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {
Improvements in procurement and stock distribution processes
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {
Options for greater delegation to library managers
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {Improved performance management information
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {Res
ource savings, allowing reinvestment in front-line services
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls63\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls63\adjustright {Better customer service
\par }\pard \widctlpar\adjustright {The Review has identified means to accelerate implementation to April 2004, some 2 years ahead of its original schedule. Additional workstations will also be installed as part of the People\rquote
s Network, allowing free high-speed Internet access via the broadband network.
\par }\pard\plain \s15\widctlpar\adjustright \f17\cgrid {
\par }{\ul Stock of Books
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {The stock of books will be improved by:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls64\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls64\adjustright {
Investing more in the book fund through reallocating resources and efficiency savings
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls64\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls64\adjustright {Buying more popul
ar titles and more books through the increased purchasing of paperbacks
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls64\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls64\adjustright {
Responding to public demands more quickly through improved stock selection methods, and some local funding allocated directly to library managers
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls64\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls64\adjustright {Targeting specific groups (children, t
eenage readers) and implementing a reader development plan.
\par }\pard \li1\widctlpar\adjustright {
\par }\pard\plain \s6\keepn\widctlpar\outlinelevel5\adjustright \f17\ul\cgrid {Access and Social Inclusion
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {Libraries will become more attractive places to visit and stay by:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Increasing opening hours to reflect public preference, and matching them with other nearby facilities.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Having improved late evening opening, with larger town libraries opening each weekday and all day on Saturdays
\par }\pard \li1\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {The Service will meet the needs of the socially excluded by:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Developing appropriate policies and giving staff clear responsibilities for developing and delivering services to socially excluded target groups
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Changing the focus of the mobile service to deliver services to people who cannot get to a branch library
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Providing better services for those people who cannot get to any kind of library, including the housebound and homes for older people.
\par }\pard \widctlpar\adjustright {
\par }\pard\plain \s6\keepn\widctlpar\outlinelevel5\adjustright \f17\ul\cgrid {Information Service
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {The information service will be improved by:
\par {\listtext\pard\plain\f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \fi-360\li360\widctlpar\jclisttab\tx360\ls96\adjustright {Developing the Central Library as a \ldblquote Centre of Excellence\rdblquote
for the County, and as a central resource for all libraries
\par {\listtext\pard\plain\f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}Moving from print-based information resources to electronic media
\par {\listtext\pard\plain\f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}Training relevant staff in information and referral skills.
\par }\pard \widctlpar\adjustright {
\par }\pard\plain \s6\keepn\widctlpar\outlinelevel5\adjustright \f17\ul\cgrid {Customer Service
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {Service to our customers will be improved by:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls66\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls66\adjustright {Creating a \lquote customer charter\rquote
with clear standards and initiating a customer service training programme for all frontline staff
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls66\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls66\adjustright {
Having staff interact more directly with the public
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls66\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls66\adjustright {
Improving the reservation service, and lowering its charges
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls66\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls66\adjustright {
Carrying out regular public consultation and mystery shopping exercises
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {Improving the appearance of l
ibraries, with better signage, better layout and better d\'e9cor and lighting
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Creating a comfortable, welcoming environment in all libraries to encourage people to visit, relax and stay, with separate quiet areas, separate children\rquote s areas and toilet facilities provided wherever possible
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls65\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls65\adjustright {
Carrying out a fundamental review of Central Library functions (including options for refurbishment) to improve the Service\rquote s \lquote flagship\rquote .
\par }\pard \widctlpar\adjustright {
\par }\pard\plain \s6\keepn\widctlpar\outlinelevel5\adjustright \f17\ul\cgrid {Performance Management
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {A performance management framework will be introduced by
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls67\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls67\adjustright {Creatin
g a smaller Library Management Team focusing on strategic rather than operational issues
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls67\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls67\adjustright {
Delegating authority and responsibility for individual libraries to library managers, with clear targets set for performance
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls67\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls67\adjustright {Closely monitoring performance against tar
gets, and taking action to improve poorly performing libraries.}{\f1
\par }\pard\plain \s15\li-450\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\f1
\par {\pntext\pard\plain\s15 \b\f1\fs28\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 2.\tab}}\pard \s15\fi-450\sa120\widctlpar\jclisttab\tx-720{\*\pn \pnlvlbody\ilvl0\ls25\pnrnot0\pndec\pnstart2\pnindent-720\pnhang{\pntxta .}}\ls25\adjustright {\b\f1\fs28 \page
Introduction
\par }\pard\plain \qj\widctlpar\adjustright \f17\cgrid {\f1 Initial work concentrated around defining a set of aims and objectives for the service, as agreed by the Best Value baseline questionnaire. However, following consultation with
members of staff, including all librarians and library managers, and with members of the public through the first Citizens\rquote
Panel Questionnaire, it became apparent early on that the existing mission statement and aims required little change. A slightly re
vised Mission Statement and Aims of the Library Service, together with a new set of Values, were duly written as part of the latest Annual Library Plan and approved by the Cultural Services Committee in October 2001. What was still missing, however, was a
n overall strategy for the Service to inform planning and action in the medium term.
\par
\par }\pard\plain \s20\qj\widctlpar\adjustright \f1\cgrid {The focus of the Review became largely governed by the outcome of the first Citizens' Panel of a thousand residents, who were asked what the Public Library Service needs t
o do in order for residents to visit and use the service more. The Panel results confirmed some of the key findings of the Baseline Questionnaire, in that:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright \f17\cgrid {\f1
The range of books available needs to improve so that readers are more likely to find the titles they require.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1
The opening hours need to increase so that libraries are open when they are needed, in the same way that shops and other services operate.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1
The provision of information needs to improve as customers are increasingly turning to other sources.
\par }\pard \qj\widctlpar{\*\pn \pnlvlcont\ilvl12\ls0\pnrnot0\pndec }\ilvl12\adjustright {\f1
\par In order to define exactly what action needs to be taken, four working groups were created to look into:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1 The stock of books
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1
The provision of information to the public
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1 Opening hours and access
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-360\li360\widctlpar{\*\pn \pnlvlblt\ilvl0\ls38\pnrnot0\pnf3\pnstart1\pnindent360\pnhang{\pntxtb \'b7}}\ls38\adjustright {\f1
The management of the service and the use of resources
\par }\pard \qj\widctlpar\ilvl12\adjustright {\f1
\par The areas of study for each of these groups are summarised below:
\par
\par }\pard\plain \s2\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Area 1: The Stock of Books
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls44\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls44\adjustright \f17\cgrid {\f1
Establish evidence about the quality of the range of books currently on display, and how what is offered compares to other possible outlets for the books.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls45\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls45\adjustright {\f1 Carry out bench
marking with other similar authorities, especially those in the top quartile for 'issues per head of population', and look at their purchasing policies.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls45\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls45\adjustright {\f1
Obtain the views of library users and non-users on their expectations for the service, and also the views of staff.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls45\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls45\adjustright {\f1
Investigate ways to increase take-up by older children and young adults.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls45\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls45\adjustright {\f1
Propose a policy for communities with languages other than English and heritage other than British.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls46\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls46\adjustright {\f1
Examine the entire process of book selection, purchase and distribution, identifying the costs inherent in the process.
\par }\pard \qj\fi-360\li360\widctlpar\adjustright {\f1
\par }\pard\plain \s2\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033 Area 2: Information
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright \f17\cgrid {\f1
Identify the reference and information needs of all the communities that libraries serve, particularly socially excluded individuals in need of help and those who engage in Life Long Learning.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1
Explore how other information providers (including public library services), Internet sites, community groups and other media, are providing information to meet individual people\rquote s needs.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1
Establish evidence about the quality and currency of the range of resources currently available in libraries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1
Review existing provision of printed materials in the light of the improved availability of electronic sources.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1
Establish evidence about the quality and accuracy of information provided by library staff.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1
Investigate the implications of delivering e-government, including the evolving role of the Library Service and the need for the 'seamless' provision of information for the citizens of the county.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls54\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls54\adjustright {\f1 Consider the Library Service\rquote
s role in the provision of information as part of the County Council\rquote s overall communications/customer care strategy.
\par }\pard \qj\widctlpar\adjustright {\f1
\par }\pard\plain \s4\qj\keepn\widctlpar\outlinelevel3\adjustright \b\f1\cgrid {Area 3: Opening Hours and Access
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright \f17\cgrid {\f1
Compare the existing opening hours for each library, with those of a sample of other services: shops, restaurants, cinemas, etc. in the individual towns where the libraries stand.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Identify groups in the community who may have difficulties using the libraries and propose how these could be addressed.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Explore if libraries are welcoming and friendly places to visit.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1 Investigate situations that may lead to
\ldblquote exclusion\rdblquote . Seek, through consultation and with others, advice on how these situations could be addressed.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Identify groups for whom physical access to a library may be impossible under any circumstance and possible solutions to this.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Investigate whether current charging policies are a deterrent to using services, particularly in the light of 'The Price is Right' report, and make links with the county crosscutting review on charges.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Analyse the service provided by mobile libraries, from the point of view of both users and non-users, and recommend improvements.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls55\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls55\adjustright {\f1
Investigate current practice in similar authorities and alternative ways of providing services in rural areas.
\par }\pard\plain \s4\qj\keepn\widctlpar\outlinelevel3\adjustright \b\f1\cgrid {
\par Area 4: Management and Resources
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls56\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls56\adjustright \f17\cgrid {\f1
Identify all the targets, standard
s and indicators for the service, and current performance against these measures. Scrutinise where there is significant disparity with other authorities. Understand the reasons and suggest actions that can be taken to improve performance.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls56\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls56\adjustright {\f1 Show how these a
nd other measures are made and how frequently, and determine a cycle of reports (e.g. weekly, monthly, quarterly, annual), which will show all concerned how the changes are progressing.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls56\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls56\adjustright {\f1
Investigate the desirability and feasibility of accelerating the current timetable of computerising all libraries by 2006.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls56\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls56\adjustright {\f1
Develop a complete picture of how resources are spent at present, identify the re-allocation of resources needed and how this can be achieved.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \qj\fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls56\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls56\adjustright {\f1
Propose a management structure, with clearly identified responsibilities, for delivering the changes and the targets which are set, and which ensures a more effective strategic management of the service.
\par {\pntext\pard\plain\s15 \b\f1\fs28\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 3.\tab}}\pard\plain \s15\fi-450\sa120\widctlpar\jclisttab\tx-720{\*\pn \pnlvlbody\ilvl0\ls25\pnrnot0\pndec\pnstart2\pnindent-720\pnhang{\pntxta .}}\ls25\adjustright \f17\cgrid {
\b\f1\fs28 \page Areas of research
\par }\pard\plain \sa60\widctlpar\adjustright \f17\cgrid {\f1 Despite there being four discrete working groups, the research undertaken for the review of
ten informed more than one of these groups. For the sake of clarity, all research is listed below by type rather than work area.
\par }{\b\f1
\par {\pntext\pard\plain\b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 1.\tab}}\pard \fi-357\li357\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\b\f1
Comparative studies (national):
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li640\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Using national CIPFA data (1999/2000 Actuals, 2001 Planning Profile).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li640\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1 Study of BVPIs and Oxfordshire\rquote
s performance.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li640\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Participation in five CIPFA Benchmarking Clubs on best practice in stock management, social inclusion and in the reservations and interlibrary loans service; marketing practice in public libraries; and metric benchmarking of staff, bu
ildings, stock and mobile libraries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Comparisons of stock policy against those of top quartile performing county library services.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Shelf and catalogue checks of authors on booklist in \lquote 2\rquote below checked by same top quartile authorities, as well as hardback/paperback purchasing ratios.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1 Examination of Westminster Libraries
\rquote stock supply chain review.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Examination of Warwickshire and Cornwall\rquote s Best Value reviews of mobile services.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Information obtained from other authorities as part of consultation to identify best practice in teenage provision.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Annual national Survey of Charges checked for charging policies in other counties, including level of charges and concessionary policies.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Access questionnaire to other authorities to ascertain information on mobile library policies, types of services to housebound people and to homes for older people, late evening and Sunday opening, etc.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Information obtained from other authorities on management structures, job descriptions and other relevant research, including details of the East Sussex staffing formula project (analysis of the returns from 19 other authorities).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls52\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls52\adjustright {\f1
Following the IDeA peer review, follow-up visit by County Librarian to Suffolk and information on a new staffing formula obtained from Essex.
\par {\pntext\pard\plain\b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 2.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\b\f1 Comparative studie
s (local):
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls53\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls53\adjustright {\f1
Booklist produced for checking comparative stock range on open shelves of council libraries and local bookshops by members of library staff.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls53\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls53\adjustright {\f1 \lquote Database\rquote
built up of core comparative information across Oxfordshire libraries, such as costs, income, issues, opening hours, active book stock, visits, enquiries, book and AV requests, with libraries placed in 4 quartiles for performance.
\par {\pntext\pard\plain\b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 3.\tab}}\pard \fi-357\li357\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\b\f1
Public consultation exercises (local):
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li640\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls50\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls50\adjustright {\f1 Oxfordshire Citizens\rquote
Panel, June 2001. Questionnaire sent to 1000 people asking about library usage, opinions on their key role, reasons for not using them and factors that would increase usage.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li640\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls50\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls50\adjustright {\f1
MORI qualitative research into views and opinions of non-users and lapsed users of the service. Six extended focus groups each of 8-11 resi
dents held on 13, 14 & 15 November 2000. Groups were focussed on Central Library, Abingdon/Wantage/Didcot town libraries, and rural area around Adderbury and Deddington libraries, including mobile library stops.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls51\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls51\adjustright {\f1
Consumer Profile qualitative research into views and opinions of library users. Three focus groups each of 9-10 residents on 7, 8 & 10 January. Groups focussed on Central Library, Abingdon Library and Adderbury Library.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls51\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls51\adjustright {\f1
PLUS survey data for each year from 1999 on customer satisfaction, including for the first time in 2001 open-ended customer comments.
\par {\pntext\pard\plain\b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 4.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\b\f1
Mystery Shopping exercises:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li643\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls48\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls48\adjustright {\f1
Telephone query exercise to examine customer service and accuracy of answers on information queries at small and medium-sized libraries, and Central Library.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li643\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls48\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls48\adjustright {\f1 Library visit ex
ercise to examine customer service and accuracy of answers on information queries at small and medium-sized libraries, and Central Library.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls48\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls48\adjustright {\f1
Stock checklist exercise to evaluate the range and number of titles available at small and medium-sized libraries, and Central Library.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls48\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls48\adjustright {\f1
Visits to 16 libraries by an external customer service trainer to evaluate ease of finding library, display, telephone manner, first impressions, response to questions and overall customer service.
\par {\pntext\pard\plain\b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 5.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\b\f1
Library staff consultation exercises:
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li643\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls49\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls49\adjustright {\f1
The annual countywide forum involving nearly 100 members of staff, including all service point managers and librarians in the Best Value Review process. Two half-day sessions were organised on 29 June & 3 July 2001, with facilitators from the Personnel, P
olicy and Review Unit guiding workshop sessions with groups of managers. The aim was to reach a consensus view on the purpose and strategic focus the Library Service should adopt; its \lquote Vision\rquote for the future.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li643\sa60\widctlpar{\*\pn \pnlvlblt\ilvl0\ls49\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls49\adjustright {\f1
The County Librarian and Library Management Team have played an active role in the Review, with some individuals leading working groups and joint meetings with the Best Value Core Team.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li643\widctlpar{\*\pn \pnlvlblt\ilvl0\ls49\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls49\adjustright {\f1
Three Staff Focus Groups on 18 & 20 December and 4 January, with 10 members of staff each from larger town libraries
, smaller rural libraries & mobile libraries, and Central library. The objective was to express the public's views as they, the frontline staff, perceive them in terms of the range of stock expected.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls49\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls49\adjustright {\f1
A Staff Focus Group on 28 January involving 7 members of staff from a range of libraries. This used front line staff experience to review the current and future role of the information service.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-284\li641\sa240\widctlpar{\*\pn \pnlvlblt\ilvl0\ls49\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls49\adjustright {
A Staff Focus Group on 14 November involving staff from a range of libraries. This looked at current problems relating to access and proposed solutions to these.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 6.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1
A study of the distribution of static libraries and mobile library stops against the distribution of population and catchment areas using Geographical Information System mapping. The objective was to evaluate cur
rent population coverage, identify any significant centres of population not covered at present, and identify possible sites on which to concentrate any new library facilities.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 7.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1
As an aid to future planning, the Health Authority plotted the above static and mobile library points on to their DETR multiple index of deprivation maps, including those for the constituent six domains and the child poverty index.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 8.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1 Older people\rquote
s information needs identified from the Best Value Review into Support for Older People.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 9.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1 A
survey of current library services to older people\rquote s and other homes across the county.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 10.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1
Contact made with staff in other agencies, primarily Oxfordshire Rural Community Council and Age Concern, and various managers in OCC Social Services.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 11.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1 Access/Opening
Hours: Questionnaire sent to all libraries to identify what other facilities are open near them and at what times.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 12.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1
An examination of the February 2002 Public Lending Right data, including the \lquote top 100 library authors\rquote .
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 13.\tab}}\pard \fi-357\li357\sa240\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls47\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls47\adjustright {\f1
As part of the ongoing Library Premises Review, WS Atkins was commissioned to further investige the development potential of existing libraries.
\par }\pard\plain \s15\sa120\widctlpar\tqc\tx4320\tqr\tx8640\adjustright \f17\cgrid {\f1 \page }{\b\fs28 4. Key Findings
\par }\pard\plain \s3\sb240\sa60\keepn\widctlpar\outlinelevel2\adjustright \f1\cgrid {\b Resources
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Service had experienced a 25% cut to its budget over an eight-year period up to 1998/99. This has been partly ad
dressed in the last two years with some reinvestment, including the reinstatement of the 1998/99 opening hours cut. Cipfa Actuals for 1999-2000 showed Oxfordshire as being 29}{\f1\super th}{\f1
out of 34 English Counties for net expenditure per thousand population, (the draft 2000/01 figures show Oxfordshire as being 28}{\f1\super th}{\f1 out of 30, with returns from 4 authorities awaited). The Cipfa Planning Profile for our \lquote family
\rquote of fourteen Selected Authorities shows an average spend of \'a31.18 per head more than Oxfordshire, the equivalent of \'a3739,000 a year.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Expenditure on staff per 1000 population is amongst the lowest of all counties, and we employ fewer staff per 1000 population than most other counties. Cipfa Actuals for 1999-2000 place Oxfordshire 31}{\f1\super st}{\f1 (the equivalent of \'a3640,000
when compared with the average) and 29}{\f1\super th}{\f1 (the equivalent of 50 FTE when compared with the upper quartile) respectively.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
As a proportion of overall expenditure, Oxfordshire spends more on books than the average for English Counties. It was placed 22}{\f1\super nd}{\f1 for expenditure per thousand population in 1999-2000, \'a3143,000 less than the upper quartile.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Comparison with other counties shows that there is a clear correlation between high issue performance and investment in the book fund. All the counties in the upper qua
rtile for issues per head of population also have the highest expenditure on books per head, the highest performing authority having the equivalent of \'a3
379,000 more book fund than Oxfordshire. Research carried out by the Cipfa Stock Management Benchmarking Club confirms that authorities will struggle to perform well if their stock fund is low, \ldblquote
under these circumstances good practice will enhance performance\'85but is unlikely to lift it to the levels of the best-funded authorities\rdblquote .
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 The Service has been very
successful at raising income to offset cuts to the book fund and other budgets, being 4}{\f1\super th}{\f1
highest amongst all counties. Oxfordshire is achieving a higher percentage of gross Service expenditure which is covered by income than the Selected Authorities. For
1999/2000 this was 22% more. This aspect of the budget is well managed, metric benchmarking with other counties demonstrating that Oxfordshire has the highest levels of income per \'a3 spent.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Funding is currently allocated to individual cost centres as an annual incremental process rather than to new Annual Library Plan priorities.
\par }\pard\plain \s3\sb240\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel2\adjustright \f1\cgrid {\b Role of the Service
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Service is highly valued and, on the whole, highly rated by its users. Libraries are seen as being as valuable to communities as they are to individuals, a window into a world of wider learning and understanding.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The view from others, primarily lapsed and non-users, is that libraries have lost their central place in people\rquote s lives due to cultural changes which they feel the Service has not kept pace with. Ev
en these groups recognise that libraries have the potential to retain a vital role in the community.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Service is poorly promoted and marketed, with non/lapsed users feeling it provides an \lquote old-fashioned\rquote service. Not everyone is aware of the complete ra
nge of services on offer, especially non-book lending ones. Once changes have been implemented, the key to future success for libraries will be the effective promotion of these changes and that they are fun places to visit.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 The Service caters well for olde
r people and higher social groups, but not for younger people. It is failing to \lquote catch\rquote people of school age and after they leave school. Of all the children (aged up to 15) in the PLUS Children\rquote
s User Survey carried out towards the end of 2001, 50% were aged 5 or less. Although decline is in part down to cultural shifts, both users and non-users believe that the Service should do more to attract this important target audience to the \lquote
world of books\rquote and the enjoyment of reading, with positive impressions formed at an early age lasting for years to come.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Service does not have an action plan to tackle social exclusion and to provide better services for other key target groups, including people with sensory impairment and other disabilities, people from mi
nority ethnic communities, older people living in homes, housebound people, and people who are rurally isolated. Consultation with these groups and with outside agencies and practitioners is largely absent.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Service maintains local studies sections within libraries, but the Heritage Service operates the Centre for Oxfordshire Studies at the Central Library under different opening hours to that of the main library.
\par }\pard \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1\ul
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {Access
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
From work previously undertaken, the Annual Library Plan for 2001 assumed that Oxf
ordshire met the new DCMS Standard of 85% of people living within 2 miles of a static library and disputed the official IPF figure of 76%. Subsequent discussion with IPF and digital mapping research has confirmed that the figure of 76% is correct, 9% belo
w the Standard.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
With the addition of a catchment area of a quarter of a mile for each mobile library stop, the above 76% is increased to 87%.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The mapping exercise shows unevenness in provision, with large swathes of the county some distance from a static li
brary and some communities currently receiving a mobile library service having larger populations than others with a branch library. Providing a library presence in any one of these larger communities would typically add between 0.5 % and 1% towards meeti
ng the above DCMS Standard.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Review of District Council Local Plans presents an opportunity to increase awareness of the needs of the Service and to ensure that local planning authorities make proper provision for local facilities and community services
when approving development plans for their areas. Resultant developer contributions will be sought to provide for the needs of the Service.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The ability of the Service to realize untapped land/property potential is limited. Many premises are either leased f
rom third parties or they utilize small premises that do not have ancillary land. Even where the smaller rural premises include small parcels of ancillary land, these areas are often too small to develop or are severely constrained by planning restriction
s.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Much of the future potential can be realized with shared-working schemes (as in the current Kidlington library project) which result in OCC departmental offices and services amalgamating into shared facilities. This can either result in the potential for
disposal of existing premises and/or reduced (shared) costs in new premises.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Plotting of branch libraries and mobile stops on to mapping of the Index of Multiple Deprivation data indicates that branch libraries are effectively located. The addition of fac
ilities in the larger communities described above, would deal with some of the problem areas highlighted on the Access domain maps.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Metric benchmarking with other counties on mobile library services shows that Oxfordshire has the lowest time stopped (i.e. open to the public) compared with time travelling (1.3 hours stopped per I hour travelled, compared with an average of 2 hours).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Current opening times make it difficult for those people working conventional \lquote office\rquote hours to access the Service. There is s
trong support for all-day Saturday, some later evening and, less so, some Sunday opening, with an expectation that the Central Library should be open longer. Of the 12 counties completing an access questionnaire, 3 had examples of Sunday opening and 8 of
post 7.00 evening opening (with all but one closing at 8.00 pm).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
There is a 20 hour shortfall in the DCMS Standard for opening hours per thousand population, the equivalent of 242 hours per week.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
A significant percentage of the population is not able to travel to libraries, either through reasons of limited mobility or rural isolation. The 1991 census indicates that, excluding Oxford City, the proportion of households without a car was 18%.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Of the 113 homes for older people in the county, only 25% are curre
ntly served by libraries, 25 having deposit collections and 3 being visited by a mobile library. Of the 12 counties completing an access questionnaire, 9 currently have specialist vehicles serving homes for older people, with a 10}{\f1\super th}{\f1
planning to introduce one.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Population projections indicate that in the 20 years to 2021, the numbers of people aged 65+ and 75+ will increase by 45% and 37% respectively, compared with an overall population growth of 11%. For these two age groups the 2000 Cipfa PLUS survey gave
a weighted total for all libraries (including mobiles) of 31% for 65+ and 12% for 75+, with 60% and 42% for mobiles only.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Social Services estimates that 21% of people aged 65 and over require help with \lquote Activities of Daily Living\rquote , a total of 18,000 people. This compares with the 1000 people currently receiving the housebound library service.
\par }\pard \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1\ul
\par }\pard\plain \s5\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel4\adjustright \b\f17\fs22\cgrid {\f1\fs24 Environmental
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\f1\ul
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Libraries are seen by non/lapsed users to be unappealing places from the outside, and uncomfortable and hard to use when inside. People are not encoura
ged to come in and stay for long periods. Many would like to see the provision of toilet facilities, especially in the larger libraries. Users see a library's environment as intrinsically linked to its appeal.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Users express frustration in finding the book
s they want, due to a combination of poor layout, poor guiding and signage, inadequate catalogues, and staff attitude. This is confirmed by poor performance in PLUS user surveys. The problem appears to be proportional to the size of the library. Users wan
t to be empowered to find books for themselves.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
On the subject of noise, users expressed two opposing views concerning young children in libraries. Some believe that it is unreasonable to expect children to be totally quiet and others that small children ar
e a distracting nuisance. The latter attitude is stopping some parents taking their children to libraries. Proposed solutions to the dilemma included physically separated children\rquote s areas and dedicated quiet study areas for adults only.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 In particular, use
rs see the Central Library as being unsatisfactory. Some of the factors mentioned are poor organisation, poor signage, haphazard shelving, the mixture of reference and lending stock, an unwelcoming atmosphere and decor with no natural lighting.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par Customer Service
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Libraries are considered by all groups as needing to emulate book shops in providing a high level of customer service, standards and choice. The current Service is seen as being slow to respond to needs.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Users see the attitude of staff at smaller
libraries as cultivating a homely, friendly image. In larger libraries, users feel staff do not have sufficient time to deal with them, and the quality of their service suffers as a consequence, with the Central Library suffering from an image of inapproa
chability.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Examination of the annual Sheffield Survey of Public Library Charges shows that, on the whole, charges in Oxfordshire are high. The situation in Oxfordshire is broadly similar to that in most other counties, with a range of concessions available
for children, housebound people and people who are sick and disabled or who are unemployed, and a lack of them for older people.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Partly as the result of most libraries not being computerised, the reserves system is very time intensive for staff and usually slow. Many users resent the high charge (currently \'a3
1, the highest in any county) and, as a result, Oxfordshire has a very low number of requests when compared with other authorities (50% fewer than the average for the Selected Authorities). Comparisons
with other authorities also show that we are amongst the worst performers in this area. Against the DCMS Standard of 50% supply rate within 7 days and 85% within 30 days, Oxfordshire\rquote s figures for 2000/01 were 21% and 78% respectively.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Some users and non-u
sers perceive library staff as difficult to approach, or feel embarrassed about doing so. There is also a perception that book shop staff are more knowledgeable and enthusiastic about books.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
For the customer service trainer carrying out mystery shopping across 16 libraries, the impression of the Library Service changed from library to library, with comments ranging from \ldblquote I\rquote ll do anything to help you\rdblquote to \ldblquote
I haven\rquote t really got time to help\rdblquote . From a maximum of 50 points that could be awarded for a range of customer service features, the 16 libraries had an even spread of scores ranging from 26 up to the maximum of 50.
\par }\pard \sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par }\pard\plain \s4\qj\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {Information Service
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Enquiries per 1000 population have been declining over past years, with 170,000 fewer than the average for Selected Authorities in 1999-2000. In 1999/00, Oxfordshire was ranked 21}{\f1\super st}{\f1
out of 34. However, these figures are suspect, showing inexplicable fluctuations from year to year which do not correlate with either visitor numbers or issues. (To provide more reliable data in
the future, it has been agreed that these figures will now be collected quarterly rather than the previous annual one week sample).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Many potential users are unaware of the information resources and services available through the Library Service.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Users eval
uated information facilities positively, especially the availability of community information.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Users anticipate that the inevitable failings of hard copy reference materials will be supplemented by greater use of the Internet as an information tool within the libraries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Benchmarking with other authorities has established that no authority is even considering the wholesale abandonment of printed resources and that no authority approached by Oxfordshire has yet produced a policy document for the provision of
electronic resources, an indication of the speed of change in recent years.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Benchmarking with other authorities also indicates that it is the norm for Library Services to provide a range of information services to their Council not currently undertaken in
Oxfordshire, including selective dissemination of information, local government information service for Members and officers, the management of the Council\rquote
s website and Intranet, training on information management, and input into the publications programme.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Factors hindering the provision of a good information service (especially in smaller libraries) include low staffing levels, lack of space, and the provision of out-of-date printed stock.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Mystery shopping showed that 75% of the information enquiries ask
ed were answered adequately, although 42% were not answered to the complete satisfaction of the information specialists assessing the exercise. In addition, 50% of enquiries which should have been referred to a better-resourced branch or to a more experie
nced colleague were not so referred.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Staff feedback and mystery shopping has demonstrated a variable quality of service from library to library, with problems in the use of the referral network and response times highlighted. Issues include staff not knowi
ng who to telephone if the nearest filter reference library is closed, some hesitancy in using the Central Library, inadequate phone lines and the lack of an on-call information expert.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Successful models in Suffolk and Cambridgeshire have been examined. Each of their Central Libraries is a centre of excellence for the county\rquote s information services, acting as a call / referral centre for }{\f1\ul all}{\f1 libraries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Both users and non-users believe libraries could play a greater role in teaching people information skills, in particular how to use computers and the Internet.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par ICT
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Consultation has demonstrated that there is strong support for the provision of Internet access in libraries and that the limited uptake of the service to date is attributable to a range of factor
s. These include lack of awareness of services offered, a perception that current facilities are slow and inefficient (especially from younger people), limited facilities (typically one PC per library), lack of assistance available, timidity and fear (esp
ecially among older people), and cost (free access perceived to be important).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
A large investment in ICT (including broadband and 207 public access PCs) via People\rquote s Network funding is to be made over the next year, which will significantly change the range
of information services and ICT facilities available to the public. Consultation shows a general interest in this development, but it needs to be shown as offering more than people can access from their home PCs. Parents in particular feel that fast, eff
icient and free Internet access would be a motivator for their children to come into libraries, and older people who currently feel intimidated by the Internet perceive the library as an unthreatening place in which to learn new skills.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 In the same way that
users saw modern book shops such as Borders as being the template for a modern relaxed atmosphere for reading, so Virgin Magastores were seen as a template for public Internet access.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The percentage of libraries that have access to on-line catalogues is c
urrently 26% compared with the DCMS Standard of 100%. In Oxfordshire, none of these are available for public access, unlike the case in other counties where public access is the norm. For example, the Cipfa Actuals for 1999/2000 show Suffolk as having th
e same number of libraries as Oxfordshire, but with 269 public access on-line catalogues.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The lack of a comprehensive public-access on-line catalogue in all libraries inhibits the Service from enabling staff and the public to be aware of what stock is avail
able, with calls from the public for the provision of a web-enabled catalogue, a service available in most other authorities. This, together with the fact that only 13 of our 50 libraries are computerised, adds significantly to the public\rquote
s perception that libraries are old-fashioned and dull.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
As illustrated throughout this Section on \lquote Key Findings\rquote , the Genesis system has failed to deliver on a range of promised improvements. The date for its replacement and eventual extension to all libraries needs to be
implemented as a top priority (the current timetable allowing for completion by 2006).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Following the implementation of the People\rquote s Network and the installation of a further 207 terminals, there will still be a shortfall in the DCMS Standard for the numbe
r of PCs in libraries available for the public. This equates to 94 terminals, and even if their additional cost were to be found, the lack of space in library premises will preclude meeting the Standard for the foreseeable future.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par Lending Stock
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Users str
essed the importance of maintaining the balance between newly published titles and \lquote old favourites\rquote .
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Both users, non-users and staff felt that there is insufficient investment in new stock, particularly the number of copies being purchased of the more popular bestsellers. This is confirmed by the benchmarking exercise described below. Shortfalls in
\ldblquote good quality new fiction\rdblquote are most notable. The stock does not cater well for the needs of teenage users.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The top quartile authorities for issues per head were
asked to provide details of the number of copies held of 10 adult fiction and 11 adult non-fiction best selling titles. For the 6 out of eight authorities replying, on average, the title coverage for individual libraries was 20% better than that in Oxford
shire.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The same exercise highlighted a lower proportion of paperback to hardback purchasing in Oxfordshire compared with the other 6 counties. For adult fiction the figures are 33% compared with 56%, and for adult non-fiction, 20% compared with 55%.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Examina
tion of the February bestseller listings provides examples of non-fiction paperback titles that have been in the listings since first being published as early as the Autumn of 2001, and in one case as long ago as March 2001. These particular paperbacks ar
e unavailable in Oxfordshire\rquote s stock and in many cases, there are only small numbers of the previously published hardback copies available.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Recent articles in the media have drawn parallels between the continuing national decline in the number of books loan
ed by public libraries and the list of the top 100 issuing authors in public libraries released annually by Public Lending Right. The latter is seen as bearing almost no resemblance to the current year-on-year bestseller lists, lagging about 20 years behi
nd. \ldblquote The bestseller lists show libraries what they are missing \endash the ranges of stock that will encourage more readers to look on libraries as places where newsworthy titles\'85will be available\rdblquote (\lquote The Bookseller\rquote
). The Guardian asks \ldblquote Does anyone between the ages of 13 and 50 ever visit a library?\rdblquote .
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Figures for 2000/01 show that there was a shortfall of 33 when compared with the DCMS Standard of 216 for the number of items added each year per thousand population. This Standard is for both books and audio-visual
items and work completed for the Annual Library Plan in 2001 demonstrated that the shortfall is in books, with an increase of \'a3136,000 to the book fund being required to meet the Standard.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Non-users in particular felt that the stock was outdated and in poor condition, with the Central Library being singled out by users as having too many out of date specialist books, and a shortage of \ldblquote much loved\rdblquote classics.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Users and non-users felt that there should be more investment in books with a popular approach to specialist subjects (e.g. science, modern art) and up-to-date hobby books.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Both users and non-users identified improved presentation of stock as an important key to success, especially when compared with the better book shops. They would welcome more attrac
tive displays, more books front-facing, and better guidance, suggestions and recommendations from staff and other readers. Other (perhaps more purposive) users indicate that anything other than a strict alphabetical or classified sequence is unhelpful.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Use
rs praised the availability of large print titles and the levels of foreign language stock were held to be good.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The booklist checking exercise comparing stock range in local libraries with their local bookshops showed that libraries performed better for non-fiction, particularly children\rquote
s. There was less success with adult fiction, although scores were close in a number of cases.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
There is large-scale circulation of stock between libraries to fend off \ldblquote reader exhaustion\rdblquote and increase the use of the stock.
However, the inadequacies of the Genesis system and the lack of computerisation in the majority of libraries make this a more time-consuming and less effective an activity than is the case in other authorities.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par Book Selection
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Comparison with other author
ities shows that Oxfordshire is not alone in having a Stock Management Policy that is outdated. In the past such policies tended to concentrate exclusively on issues such as censorship and format, rather than on the objectives to be achieved (e.g. the bal
ance between breadth of title coverage and the stocking of multiple copies of individual titles, the ratio of paperback to hardback purchasing, etc.).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Involvement in recent Cipfa benchmarking club activity in the field of Stock Management confirms that the
Oxfordshire approach of selecting newly published titles via small teams on behalf of the whole county is recommended as best practice. This is cost-effective, facilitates effective stock rotation, and avoids unevenness of service and stock becoming too
narrow and basic.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
However, consultation with the public and staff is also showing that the current book selection processes are not entirely meeting the needs of Service users in general, and in particular at individual branch level to reflect local needs.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The link between the stated or apparent needs of customers and the county panel selection arrangements needs to be improved. Many branch managers and librarians feel left out of the process and the public would value consultation over which books to purc
hase.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Where limited purchasing has taken place at individual branch level (usually as the result of money being donated by local Friends\rquote groups), this has been deemed to be successful by the local staff.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The lack of data on usage from the Genesis system (
e.g. the performance of particular stock categories, the borrowing behaviour of readers, etc,) reduces the information available to stock selectors and precludes a more systematic approach to the selection of stock overall.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par Procurement
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 The discount offer
ed by books suppliers was last market tested in early 2000, prior to a second Central Buying Consortium (CBC) contract for the supply of books being agreed. Oxfordshire is one of 18 participating authorities currently benefiting from this contract, the la
rgest of its kind in Europe. There are currently no indications that better value could be obtained elsewhere.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The current book suppliers, however, are seen as slow, with both staff and public frustrated by the absence of titles that are available in the wi
ndows of book shops. Staff believe this is the result of a combination of factors, including the late ordering of titles and the lack of effective monitoring.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The replacement of the library management sysytem and the computerisation of all libraries, toge
ther with the introduction of the new OCC MIS system, will lead to greater efficiency and savings in the costs of the procurement function. Improvements will include the introduction of EDI facilities, the electronic import of catalogue records from suppl
iers\rquote databases, the automatic chasing of orders, more effective budgeting and monitoring of suppliers\rquote performance, and a reduction in stock processing requirements.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {
Benchmarking with other authorities shows that the overall price for books purchased is hi
gher than the average in Oxfordshire. This is attributable to the lower level of paperback purchasing in this county. The Cipfa Stock Management benchmarking club has identified it as good practice to have a very strong bias towards paperbacks. This is b
ecause paperbacks give substantially more issues per pound spent and buying paperbacks allows for more titles or copies to be bought for a given sum.
\par }\pard\plain \s4\qj\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel3\adjustright \b\f1\cgrid {
\par Performance Management
\par }\pard\plain \widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar\tx180{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The performance of individual libraries varies enormously. For issues of books and audio-visual items over the ten year period to 2000/01, 47 of the 50 libraries showed a decline ranging from \endash 6% to \endash
57%. Some libraries are consistently poor performers across a number of comparitors.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar\tx180{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The Best Value baseline work showed that over a ten year period the drop in combined book and audio-visual issues was 34% for mobile libraries, almost five times greater than the case in static libraries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Oxfordshire has the 2nd lowest figure for book issues per thousand population of all English counties, and the 4th lowest for the number of books on loan. For audio-visual loans it is 8}{\f1\super th}{\f1 highest.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Metric benchmarking indicates that Oxfordshire\rquote s mobile service has high staffing costs and the lowest issues per FTE. Of the 12 other counties completing an acc
ess questionnaire, 9 had single or mixed single and double crewing of vehicles, with 3 double-crewed only.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
There is a perception amongst some front-line staff that the Support Services function based at Holton is out of touch with the demands of the public service and is not responsive enough. Some of this is attributable to poor (two-way) communication.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
The roles and responsibilities of professional librarians are unclear, and in some instances, job descriptions are lacking.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 Surveys show Oxfordshire as pe
rforming below the lower quartile figure for most measures of public satisfaction. Notable exceptions are for time spent waiting (at median quartile) and finding a book without one in mind (upper quartile).
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
There is insufficient monitoring of, and accountability for failure to meet, Service objectives or targets within the current management arrangements.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1
Library Management Team lacks sufficient focus on strategic issues, concentrating too much on operational matters. Where temporary arrangements have bee
n put in place over the past year to enable individual senior managers to concentrate on particular projects (e.g. People\rquote
s Network, the Annual Library Plan, Best Value), this has been successful, although it has placed more pressure on operational colleagues.
\par }\pard\plain \s15\sa120\widctlpar\adjustright \f17\cgrid {\page }{\b\fs28 5. \tab Conclusions
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {\b
\par }\pard \sa120\widctlpar\adjustright {\b Resources}{
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls70\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls70\adjustright {Much of the Service\rquote
s poor performance can be related directly to the lack of investment, and this must be addressed if the Authority wishes to achieve top quartile performance in all areas.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls70\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls70\adjustright {As it is uncertain when the C
ouncil will be able to reinvest in the Service, existing resources and efficiency savings must therefore be re-directed to part-fund the changes needed. The most immediate and highest priority is the acceleration of the library management system replacem
ent project (together with the computerisation of all libraries), followed by more investment in the book stock, additional library opening hours, and the refurbishment of libraries.
\par }\pard \sa120\widctlpar\adjustright {\ul
\par }\pard\plain \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033 Role of the Service
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls71\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls71\adjustright \f17\cgrid {
The Service must aim to provide for the needs of all members of the communities it serves.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls71\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls71\adjustright {
The failure to attract young people into the Service needs to be addressed as a priority. New means must be found to ensure that libraries play a greater part in young people\rquote s lives.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls71\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls71\adjustright {The Service needs to establish a c
lear action plan for addressing social inclusion in the target groups identified, identifying targets for performance, managers accountable for carrying out action, and the resources available to them.
\par }\pard \li1\sa120\widctlpar\adjustright {
\par }\pard\plain \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033 Access/Opening Hours
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls77\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls77\adjustright \f17\cgrid {
The Service must aim to be open at times that best suit the public, and deliver services to those who cannot normally visit a library.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls77\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls77\adjustright {
To encourage greater usage, the 8 larger town libraries should aim to open all day every day, with the 12 largest libraries opening all day Saturdays an
d most evenings. Earlier or later evening opening at libraries should be considered where there is a clear demand.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls77\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls77\adjustright {
It would be prohibitively expensive to build enough new libraries to meet DCMS Standards on population coverage. Alternative, non-traditional
, facilities should be established in larger communities not served by a static library by entering into partnerships with local councils, voluntary organisations and/or the private sector, or by judicious use of opportunities to share school premises.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls77\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls77\adjustright {The
current purpose of the mobile service is unclear, and the service not cost effective. It should be re-launched as the prime means for meeting the needs of those who cannot get to a branch library, with new services to older and housebound people. Routes
should be optimised for the greatest efficiency, and single staffing used where possible.
\par {\pntext\pard\plain\s2 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s2\fi-283\li284\sa120\keepn\widctlpar{\*\pn \pnlvlblt\ilvl0\ls77\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls77\outlinelevel1\adjustright
\b\f1\lang2057\cgrid {\b0 To remove public confusion, steps should be taken to ensure that the opening hours of the Centre for Oxfordshire Studies and the rest of the Central Library are the same.
\par }\pard\plain \widctlpar\adjustright \f17\cgrid {\lang2057
\par }\pard\plain \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033 Environmental
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls72\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls72\adjustright \f17\cgrid {
The Service must aim to make libraries more welcoming and attractive places in order to encourage people to visit and stay for long periods.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls72\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls72\adjustright {
A programme of refurbishment is necessary to include better stock layout/display, better signage, higher levels of comfort and better lighting. This must aim to create quiet areas and dedicated childrens\rquote
areas wherever possible, and make toilets available to the public where feasible.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls72\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls72\adjustright {
A priority in this programme should be a fundamental refurbishment of Central Library as the flagship library of the Service.
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Customer Service
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls73\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls73\adjustright \f17\cgrid {
The Service must aim to provide higher standards of customer service and higher levels of public satisfaction.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls73\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls73\adjustright {
A concerted effort is needed by the Service in order to rid itself
of the traditional, negative image some members of the public have of library staff, and to improve poor performance identified in the mystery shopping exercises. Staff should be easily identifiable, welcoming and helpful, and well trained to deal with a
ny query put to them. This will require a more effective staff development programme.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls73\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls73\adjustright {
Improvements to the reservations system need to be addressed as a priority. }{\ul
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls73\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls73\adjustright {
The Service needs an effective marketing strategy and better promotion of existing and proposed services.}{\ul
\par }\pard\plain \s2\sa120\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\f17\lang1033
\par Information Service
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls74\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls74\adjustright \f17\cgrid {
The Service must aim to be the natural choice for people wanting to find out information of any kind.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls74\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls74\adjustright {
The burden of spreading print-based information resources over a wide area is inefficient. Information technology should
play a greater role in this aspect of the Service, with preference to using electronic based media to provide quick and accurate, up-to-date information on as wide a range of subjects as possible, and utilising user-friendly interfaces. Staff should play
a role in teaching people how to use technology and so empower them to find their own answers to queries.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls74\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls74\adjustright {
The use of the filter library referral system for queries has produced variable results. An effective, well-resourced, centralised service needs to be established that both staff and the public can rely on, based on Central Library and acting as the
\lquote Centre of Excellence\rquote for the whole county.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls74\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls74\adjustright {
The Service should maximize the contribution it can make to the County Council\rquote s e-government agenda.
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {ICT
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls79\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls79\adjustright \f17\cgrid {The Service\rquote
s top priority to achieve step change must be to ensure that the replacement of the library management system is implemented at the earliest possible opportunity, and be in place in all libraries by the end of April 2004 at the very latest.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\widctlpar{\*\pn \pnlvlblt\ilvl0\ls78\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls78\adjustright {Replace
ment of the library management system must aim to:
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-360\li644\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {
Provide an on-line catalogue of stock at all libraries, and also on the Internet, to empower users to find the books they want and so increase the number of stock issues
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-360\li644\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {Lead to improvements in procurement
and stock distribution processes
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-360\li644\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {
Make the requests system and stock rotation systems far more efficient
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-360\li644\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {
Allow greater delegation to library managers
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-360\li644\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {
Produce improved performance management and membership information
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-357\li641\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {Generate resource savings, allowing rei
nvestment in front-line services
\par {\pntext\pard\plain\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \fi-357\li641\widctlpar\jclisttab\tx360\jclisttab\tx1440{\*\pn \pnlvlblt\ilvl0\ls80\pnrnot0\pnindent360\pnhang{\pntxtb -}}\ls80\adjustright {
Create a better public image of the library service, leading to greater usage.
\par }\pard \li284\widctlpar\adjustright {
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls69\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls69\adjustright {\f1 The provision of ICT through the People
\rquote s Network is key to the development of lifelong learning.
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Lending Stock
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls75\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls75\adjustright \f17\cgrid {
The Service must aim, as a minimum, to meet the DCMS target for new acquisitions, and in the medium term reach top quartile performance.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls75\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls75\adjustright {
Research has clearly shown that greater investment is needed in the book stock to attract higher usage and meet DCMS standards. Priority needs to be g
iven to more multiple copies of adult bestselling fiction and non-fiction titles, and improved stock for teenage and younger readers.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls75\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls75\adjustright {
Whilst some improvement in the purchasing of the more traditional public library PLR-type popular authors will undoubtedl
y lead to some increased usage and repeat visits from existing borrowers, the longer term success of public libraries will be achieved through the more effective purchasing of the types of material currently selling well in the book shops and elsewhere, t
hus encouraging a new younger readership in to libraries. This should go hand in hand with an effective reader development programme.
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Book Selection
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls76\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls76\adjustright \f17\cgrid {
Benchmarking shows that the use of selection panels should be retained. However, they must become more responsive to meeting public demands and requests.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls76\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls76\adjustright {
Book selection needs to be far more effective to ensure that forthcoming popular titles are identified and ordered in advance of publication. Clearer guidelines and targets must be drawn up to work to. There m
ust be more effective systems in place to monitor the work of selection panels.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls76\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls76\adjustright {
Library Managers should play a greater role in the selection of stock to allow for local variations in demand.
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Procurement
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls81\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls81\adjustright \f17\cgrid {
The current procurement contract would appear to offer good value for money, and so there are no strong arguments for renegotiating this.}{\ul
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls81\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls81\adjustright {
However, in terms of speed of supply the contract has not been operating well, and for performance to improve much greater monitoring needs to take place. The replacement
of the library management system will provide more effective systems for chasing orders automatically and monitoring the speed of supply, but staff resources to carry out this work must also be identified. Consistent poor performance will result in busin
ess being shifted to other suppliers within the contract.}{\ul
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls81\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls81\adjustright {
A higher proportion of paperback books should be purchased to ensure the average cost of purchasing is lowered, with a greater number of items purchased and more issues per \'a3 spent.}{\ul
\par }\pard\plain \s2\sb240\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {Performance Management
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright \f17\cgrid {
The Service must ensure it is cost-effective and well managed, providing excellent value to the people of Oxfordshire
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {
A revised, slimmed-down management structure is needed to concentrate on strategic issues, including the overall performance of the service. Operational management should be vested in a single member of the management team
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {
With the replacement of the library management system, the computerisation of all libraries, and the introduction of the new OCC MIS systems, there will be scope for
efficiency savings in centralised support functions, with resources directed to front-line services.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {Library Support Services\rquote
relationship with the front line should be more business-like, with clear and agreed targets and indicators of performance.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {A p
erformance management framework should be introduced to set individual library managers clear goals and targets for improved performance in each library, which will be monitored regularly by the Management Team.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {
The roles and work of the current librarians should be reviewed so that work on key priorities goes ahead and is completed on target.
\par {\pntext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \fi-283\li284\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls82\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls82\adjustright {
Mystery shopping and improved customer consultation should continue in order to help shape the future direction of the Service and to monitor the impact and success of planned changes and developments.
\par }\pard\plain \s15\sa120\widctlpar\adjustright \f17\cgrid {\b\f1\fs28 \page 6.\tab A Five Year Strategy
\par }\pard\plain \s18\widctlpar\adjustright \b\f143\fs44\cgrid {\b0\f1\fs24
A vision of where the library service should be in 5 years time, after the successful implementation of the Best Value Action Plan, should be the first stage in preparing the Action Plan. Taking
account of the above research findings and conclusions, as well as the evidence in the original baseline work, within the period of the Best Value Action Plan, the Oxfordshire Library Service will:
\par }\pard\plain \s2\sa60\keepn\widctlpar\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033
\par ICT
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 1.\tab}}\pard\plain \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {\f1
Have a fully computerised book issue system in all libraries, providing excellent management information on usage and allowing the public access to the library catalogue via the internet to browse, reserve and renew items on loan.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 2.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Provide free access to the latest information technology, together with help and guidance in its use.
\par }\pard \sa60\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par }\pard\plain \s2\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033 Stock of Books
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 3.\tab}}\pard\plain \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {\f1
Improve the lending stock of books, including the purchase of more books each year, more copies of the most popular titles, and an enhanced range of titles overall.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 4.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Significantly increase the level of book issues.
\par }\pard \sa60\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par }\pard\plain \s2\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033 Access and Social Inclusion
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 5.\tab}}\pard\plain \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {\f1
Be open at times that best suit the public, and deliver improved services to those that do not have easy access to a branch library or are not able to visit any kind of library.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 6.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Significantly increase the number of visits to libraries.
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 7.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Provide for the needs of all the people of Oxfordshire, and respond quickly to changes in those needs.
\par }\pard\plain \s15\sa60\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\f1
\par }\pard\plain \s2\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033 Information Service
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 8.\tab}}\pard\plain \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {\f1
Be the natural choice for people wanting to find out information of any kind, via any library, with the Central Library regarded as a \lquote Centre of Excellence\rquote .
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 9.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Significantly increase the number of enquires and the public\rquote s success in finding the information they require.
\par }\pard \sa60\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par }\pard\plain \s2\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033 Customer Service
\par {\pntext\pard\plain\f17\lang1033\cgrid \hich\af17\dbch\af0\loch\f17 10.\tab}}\pard\plain \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {
Provide a more welcoming, comfortable atmosphere where the public are encouraged to stay for long periods.}{\f1
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 11.\tab}}\pard \fi-360\li360\sa60\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright {\f1
Provide higher standards of customer service and attain higher levels of public satisfaction.
\par }\pard \sa60\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\f1
\par }\pard\plain \s2\sa60\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\outlinelevel1\adjustright \b\f1\lang2057\cgrid {\lang1033 Performance Management
\par {\pntext\pard\plain\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 12.\tab}}\pard\plain \fi-360\li360\widctlpar\jclisttab\tx360{\*\pn \pnlvlbody\ilvl0\ls84\pnrnot0\pndec\pnstart1\pnindent360\pnhang{\pntxta .}}\ls84\adjustright \f17\cgrid {\f1
Provide a cost-effective and well-managed service, offering excellent value to the people of Oxfordshire.
\par }\pard \widctlpar\adjustright {\f1 \page }{\b\f1\fs28 7. \tab Action Plan \endash Key Points
\par }\pard\plain \s15\li360\sa120\widctlpar\adjustright \f17\cgrid {\f1
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 1.\tab}}\pard\plain \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright \f1\cgrid {\b
Have a fully computerised book issue system in all libraries, providing excellent management information on usage and allowing the public access to the library catalogue via the Internet to browse, reserve and renew items on loan:
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls87\adjustright {As t
his is the key immediate priority of the Service, in both 2002/03 and 2003/04, efficiency savings of \'a388,000 will be used to complete the computerisation of all libraries by April 2004, 2 years ahead of schedule.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{These efficiency savings come primarily from 3 main areas:}{\b
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}\pard \s22\fi-360\li1800\sa60\widctlpar\jclisttab\tx1800\ls87\ilvl1\adjustright {
Following the reconfiguring of local government regional boundaries, Oxfordshire has decided to withdraw from full membership of the South West Regional Library System and become an associate member at much reduced cost}{\b
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}{A reduction to the binding budget to reflect the increasing purchase of paperback titles}{\b
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}{Increased income}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls87\adjustright {
Shortlisted suppliers will be encouraged to provide imaginative solutions to achieve the optimum timing and implementation of the project.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{Completion will enable the Service to meet the government\rquote s target of having all services available electronically by 2005.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{Earlier completion will also result in the earlier delivery of further efficiency savings which will be directed towards the book fund and improved opening hours f
rom 2004/05.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{A Web-enabled catalogue will be available in 2003.}{\b
\par }\pard \s22\li360\sa60\widctlpar\adjustright {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 2.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b
Provide free access to the latest information technology, together with help and guidance in its use:
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s22\fi-283\li1003\sa60\widctlpar\ls95\adjustright {Through the People\rquote s Network, 207 additional public access PCs will be installed in libra
ries by the end March 2003, together with scanners, printers and flat-screen monitors.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The new high-speed Oxfordshire Community (broadband) Network will also be installed during this period, linking up the first 16 libraries in June 2002.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}There will be free Internet access from April 2002, the resultant loss of income being offset by increased income from the new DVD services.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}NOF ICT and other training will enable staff to develop the knowledge, skills and confidence to exploit the new systems and to help the public in the use of them.}{\b
\par }\pard \s22\sa60\widctlpar\adjustright {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 3.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b
Improve the lending stock of books, including the purchase of more books each year, more copies of the most popular titles, and an enhanced range of titles overall, and
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 4.\tab}Significantly increase the level of book issues:
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls87\adjustright {In 200
2/03 and 2003/04, through a temporary reallocation of priorities within the existing book fund and the increased purchase of paperback titles, 25% more adult lending volumes will be purchased.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{In 2004/05 and 2005/06, with the exception of increased income
(which will be used for library refurbishment), the efficiency savings previously used for the acceleration of the library management system replacement programme will be diverted to the book fund. These, together with one-off savings for two years from t
he initial replacement of the system and other efficiencies resulting from the completion of the programme, will increase the overall size and buying power of the book fund by \'a3120,000 and \'a3115,000 in each of the two years, falling to \'a3
70,000 per year from 2006/07, as shown in the following table:}{\b
\par }\pard \s22\fi-720\li1800\sa60\widctlpar\adjustright {
\par }\trowd \trrh255\trleft-20 \clvertalb\clbrdrt\brdrs\brdrw20 \clbrdrl\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \clcbpat15\cltxlrtb \cellx4320\clvertalb\clbrdrt\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx5310\clvertalb\clbrdrt\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300\clvertalb\clbrdrt\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard\plain
\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright \f17\cgrid {\f1\fs20 \~}{\fs20 \cell }\pard \qc\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\b\f1\fs20 2004/05}{
\b\fs20 \cell }{\b\f1\fs20 2005/06}{\b\fs20 \cell }{\b\f1\fs20 2006/07}{\b\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\trowd \trrh255\trleft-20 \clvertalb\clbrdrl\brdrs\brdrw20 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx4320\clvertalb
\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx5310\clvertalb\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300\clvertalb\clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {
\f1\fs20 One-off savings from library management
\par system replacement}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -53}{\fs20 \cell }{\f1\fs20 -45}{\fs20 \cell }{\f1\fs20 0}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {
\f0\fs20 \row }\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 Binding}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20
-25}{\fs20 \cell }{\f1\fs20 -25}{\fs20 \cell }{\f1\fs20 -25}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\trowd \trrh255\trleft-20 \clvertalb\clbrdrl\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx4320
\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx5310\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard
\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 Microfiche catalogue budget}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20
-16}{\fs20 \cell }{\f1\fs20 -16}{\fs20 \cell }{\f1\fs20 -16}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20
Total increase to book fund budget}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -94}{\fs20 \cell }{\f1\fs20 -86}{\fs20 \cell }{\f1\fs20 -41}{\fs20 \cell }\pard
\widctlpar\intbl\adjustright {\f0\fs20 \row }\trowd \trrh255\trleft-20 \clvertalb\clbrdrl\brdrs\brdrw20 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx4320\clvertalb\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx5310\clvertalb\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300
\clvertalb\clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 SWRLS annual membership savings}{\fs20 \cell }\pard
\qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -17}{\fs20 \cell }{\f1\fs20 -17}{\fs20 \cell }{\f1\fs20 -17}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\pard
\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 Improved discount through use of EDI}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {
\f1\fs20 -6}{\fs20 \cell }{\f1\fs20 -6}{\fs20 \cell }{\f1\fs20 -6}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\trowd \trrh255\trleft-20 \clvertalb\clbrdrl\brdrs\brdrw20 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx4320\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx5310\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300\clvertalb\clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard
\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 Book processing savings}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -3}{
\fs20 \cell }{\f1\fs20 -6}{\fs20 \cell }{\f1\fs20 -6}{\fs20 \cell }\pard \widctlpar\intbl\adjustright {\f0\fs20 \row }\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20
Total increase to book fund buying power}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -26}{\fs20 \cell }{\f1\fs20 -29}{\fs20 \cell }{\f1\fs20 -29}{\fs20 \cell }\pard
\widctlpar\intbl\adjustright {\f0\fs20 \row }\trowd \trrh270\trleft-20 \clvertalb\clbrdrl\brdrs\brdrw20 \clbrdrb\brdrs\brdrw20 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx4320\clvertalb\clbrdrb\brdrs\brdrw20 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx5310
\clvertalb\clbrdrb\brdrs\brdrw20 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6300\clvertalb\clbrdrb\brdrs\brdrw20 \clbrdrr\brdrs\brdrw20 \cltxlrtb \cellx7202\pard \widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {
\f1\fs20 Overall increase}{\fs20 \cell }\pard \qr\widctlpar\intbl\pvpg\phpg\posx3121\posy5224\dxfrtext180\dfrmtxtx180\dfrmtxty0\adjustright {\f1\fs20 -120}{\fs20 \cell }{\f1\fs20 -115}{\fs20 \cell }{\f1\fs20 -70}{\fs20 \cell }\pard
\widctlpar\intbl\adjustright {\f0\fs20 \row }\pard\plain \s22\fi-720\li1800\sa60\widctlpar\adjustright \f1\cgrid {
\par
\par
\par
\par
\par
\par
\par
\par
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls87\adjustright {From 2002/03, a standing order system wi
ll be put place with one of our suppliers to ensure that at least one copy of all mainstream paperback adult fiction and non-fiction bestsellers will be purchased for each library within one week of their appearance in the listings. This will be in additi
on to copies previously acquired in hardback.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{The range of titles bought for children will be widened to include popular and topical titles not currently selected or purchased in small quantities.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{The speed of supply will be improved to reduce the staff and public\rquote
s perception that books take much longer to reach the shelves of libraries compared with bookshops. This will include ensuring that key titles are ordered promptly and that books are delivered through the supply chain more quickly.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{Particular inadequacies highlighted in the consultation process will be dealt with (e.g. range of adult fiction in the Central Library).}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{There will be more involvement of library managers in book selection. As well as a review of existing County selection panel membership
, each panel with be augmented by the addition of a library manager on a rota basis. For the first time, some book fund budget will be allocated to library managers, to allow them to respond more effectively to local demands.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{Clear stock policies and guidelines will be written (and regularly reviewed/updated) to inform the selection processes.}{\b
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}{There will be an effective chain of communication between all managers and librarians and the selection panels, with clear guidelines on how information is fed into t
he process and how feedback is subsequently achieved.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
The development of local stock plans for each library will take account of the local community profile (to be developed formally for each library) and any particular needs, and will feed into the selection process at all levels.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
Suggestions from the public for stock at county or branch level will be encouraged through the introduction of a stock suggestion scheme in each library, which will also involve feedback on the outcomes both to the individuals co
ncerned and ideally made available in the library to encourage further suggestions. The Service\rquote s and OCC\rquote s improved web site will enable suggestions to be made online.
\par }\pard \s22\fi-720\li720\sa60\widctlpar\adjustright { }{\b
\par
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 5.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b Be open at times that best suit the public, and deliver improved services to those t
hat do not have easy access to a branch library or are not able to visit any kind of library, and
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 6.\tab}Significantly increase the numbers of visits to libraries:
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls90\adjustright {
By increasing the opening hours per week by 242 hours, the Service will meet the DCMS Standard on opening hours by 2004/05. This assumes some investment beyond the scope of current resources.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}In 2002/03, there will be piloting of post 7pm opening in a sample of libraries. This will be done within existing resources, even if, as a last resort, current ho
urs are slightly amended.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}The first priority in 2003/04 will be all day opening on Saturdays in the 12 largest libraries, with no mid-week closures in the 8 main town libraries.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}A programme to establish library facilities in an additional 10 communities o
f 2000 plus population will begin in 2004, assuming some funding through partnership arrangements. As part of this work, the current library arrangements in communities of this size will be reviewed.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}The mobile library service will operate primarily in a s
ocial inclusion capacity, delivering services to people that cannot visit branch libraries due to reduced mobility, rural isolation or poverty. It will be managed by a single manager on a countywide basis.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}Mobiles will provide a more cost effective service
by being open to the public longer than the current average of 18 hours per week. Some evening and Saturday opening will be piloted. More support work will be picked up by staff in the library bases. To fund these improvements, single crewing will be ex
plored where appropriate. This will be within the constraints of health and safety, the busyness/workload of individual stops, the needs of an older clientele, and other factors.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}An existing vehicle will be redesignated to provide a direct service to older people\rquote s homes across the county.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
Services to housebound people, and where appropriate their carers, will be reviewed and expanded to reach more customers, either through existing means or by delivering to the door.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}Such services will be delivered in close co-operation with other agencies and practitioners.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
The above changes will entail a re-routing exercise for all vehicles. Revised criteria for stops, stopping times and for the continuing viability of stops will be produced, together with a customer char
ter for the Mobile Service. There will be improved publicity and marketing to highlight the availability of the new services.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}Taking account of the above, together with further work on staffing formulae and likely efficiency savings accruing from such deve
lopments as the library management system replacement programme, a report will be taken to the Executive later in 2002 which will highlight the options for meeting the DCMS Standard on opening times and their funding implications.
\par }\pard \s22\sa60\widctlpar\adjustright {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 7.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b Provide for the needs of
all the people of Oxfordshire, and respond quickly to changes in those needs:
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls88\adjustright {
The Service will continue to meet the needs of its existing users, so that repeat visits continue and increase.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}In addition, as well as attracting non/lapsed users into libraries via improved services and their publicity and marketing (see \lquote 9\rquote
below), the Service will as a matter of urgency encourage more use from groups who are currently low users and/or are poorly served. Priority target groups are:
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}\pard \s22\fi-360\li1800\sa60\widctlpar\jclisttab\tx1800\ls88\ilvl1\adjustright {\fs22 Young people in their teens, especially those aged below 18 years of age
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}School children
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}People with disabilities
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}People from minority ethnic communities
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}Older people
\par {\listtext\pard\plain\s22 \f2\fs22\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}People who are rurally isolated}{
\par }\pard \s22\fi-720\li720\sa60\widctlpar\adjustright {\fs22
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard\plain \s21\fi-360\li1080\widctlpar\jclisttab\tx1080\ls89\adjustright \f1\fs22\lang2057\cgrid {\fs24
In all the above instances, individual members of staff will be identified to lead t
he work on each target group, or specific new specialist posts may be set up in the new structure for the Service. The appropriate senior manager on the revised management team will draw up with these client leads initial work plans which they will be req
uired to develop, as well as agreeing targets and milestones. Existing resources should be sufficient to allow for any planned improvements and each client lead will have ongoing regular access as required to the new management team.
\par }\pard \s21\widctlpar\adjustright {\fs24
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s21\fi-360\li1080\widctlpar\jclisttab\tx1080\ls89\adjustright {\fs24 As good practice, the
DCMS six-point methodology for social inclusion will be followed and the appropriate published guidelines, checklists and reports identified, studied and applied. Barriers to access and use will be highlighted and solutions for their removal identified. R
egular consultation will take place with representatives from the various groups and there will be improved joint-working with other agencies, County Council departments, etc.
\par }\pard \s21\widctlpar\adjustright {\fs24
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard \s21\fi-360\li1080\widctlpar\jclisttab\tx1080\ls89\adjustright {\fs24 An overall social inclusion policy for the Service, together with individual one
s for each client group, will be drawn up.
\par }\pard \s21\widctlpar\adjustright {\fs24
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard\plain \s22\fi-360\li1080\sa60\widctlpar\jclisttab\tx1080\ls88\adjustright \f1\cgrid {
The replacement computer system and its extension to all libraries will for the first time enable managers to monitor information on membership for the whole county Service \endash e.g. overall membership; the number o
f active users; characteristics such as age group, ethnicity, sex; catchment areas; etc.
\par {\listtext\pard\plain\s22 \f14\lang1033\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}For teenagers, separate, attractive sections, with their own branding will be introduced. These will have appropriate stock including book material currently falling b
etween the children\rquote
s and adult selection processes, as well as audio-visual titles. Resourcing pressures will probably delay their development until 2004/05, although a proposed pilot teenage library for Littlemore-Peers will in the meantime act as a test
bed for new ideas and developments.
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}}\pard\plain \s21\fi-360\li1080\widctlpar\jclisttab\tx1080\ls88\adjustright \f1\fs22\lang2057\cgrid {\fs24
In the case of children at school, the Service will aim to introduce young children to the public library experience in order to help instil the habit of library visits and an enjoyment of reading. Input from the new de
partmental Cultural Entitlement Officer will be beneficial.
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
The Service will continue to encourage school groups to visit local libraries, but where this is not possible (usually in rural areas) it will ensure that schools are visited on a regular basis b
y library staff and/or mobile libraries. As part of the review of mobile services, the Service will investigate the introduction of a designated vehicle offering a leisure lending service to children as individuals through visits to rural primary schools.
\par {\listtext\pard\plain\s21 \f14\cgrid \loch\af14\dbch\af0\hich\f14 \'a7\tab}
Once the recommendations of the countywide Best Value Review on charging policies are known, proposals for revised library charges (including the range of concessions) will be taken to the Executive early in 2002/03.
\par }\pard\plain \s22\fi-720\li720\sa60\widctlpar\adjustright \f1\cgrid {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 8.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b Be the natural choice for people wanti
ng to find out information of any kind, via any library, with the Central Library regarded as a \lquote Centre of Excellence\rquote for the county, and
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 9.\tab}Significantly increase the number of enquiries and the public\rquote s success in finding the information they require:
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s22\fi-283\li927\sa60\widctlpar\ls94\adjustright {Ther
e will be more investment in electronic-based information sources and a consequent shift away from printed materials, particularly in the smaller libraries.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The Central Library will be developed as the centre of excellence for the county\rquote s information serv
ice, acting as a referral centre for all libraries across the county. This will be an approachable and well-resourced service, responding quickly and accurately to any request made by visit, telephone, letter or email.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The reference libraries at Abingdon,
Banbury, Henley and Witney will maintain their existing book and electronic resources and benefit from a strengthening in specialist staffing to support the public enquiry service, train staff and develop local partnerships with other information provider
s.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The Servcie will encourage and enable members of the public to make enquiries via email.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}There will be increased professional and clerical support to enable the County Reference and Information Librarian to develop and fulfill the strategic agenda.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Steps will be taken to improve the information handling skills, awareness of the county\rquote
s resources, and use of the countywide referral network, of /by front-line service staff throughout the county.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Wherever possible and via its wide public service network, the Service will help deliver OCC\rquote s e-government objectives and plug into new initiatives as appropriate.
\par }\pard \s22\sa60\widctlpar\adjustright {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 10.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b
Provide a more welcoming, comfortable atmosphere where the public are encouraged to stay for long periods:
\par {\listtext\pard\plain\s21 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s21\fi-283\li926\widctlpar\ls91\adjustright \f1\fs22\lang2057\cgrid {\fs24 The Library Premises Review will continue t
o seek further improvements in the location and size of identified branch libraries, usually in partnership with a range of other organisations. For the funding of the larger replacement library schemes, PFI and PPP will be looked at as part of the new co
rporate initiative.
\par {\listtext\pard\plain\s21 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}From 2002/03, there will be a programme to improve the layout, comfort, d\'e9cor, lighting, and stock presentation of all libraries.
\par {\listtext\pard\plain\s21 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}New buildings will take into account the need for public toilet facilities, as well as separate children\rquote s
areas and/or a separate quiet area for study. In current buildings, solutions will be sought wherever possible.
\par {\listtext\pard\plain\s21 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The above programme will include at an early stage a fundamental refurbishment of the Central Library, alongside a review of its functions and
systems of delivery. This will include the Centre for Oxfordshire Studies, so that a more coherent and integrated face for all Cultural Services functions will be presented to the public.
\par {\listtext\pard\plain\s21 \f3\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}As it is assumed that the above improvements will need to be funded from existing resources, this improvement programme will take some years to complete.
\par }\pard\plain \s22\fi-720\li720\sa60\widctlpar\adjustright \f1\cgrid {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 11.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b Provide higher standards of customer service and attain higher levels of public satisfaction:
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s22\fi-283\li926\sa60\widctlpar\ls93\adjustright {A revised staff development programme will be introduced in 2002/03. This
will include customer care training to cancel out the negative image that some people have of library staff, to encourage interaction and to inspire confidence amongst the public.
\par {\listtext\pard\plain\f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \qj\fi-283\li926\widctlpar\ls93\adjustright \f17\cgrid {A 3-year Reader Development Plan will be introduced in April 2002. Through r
eader development, the Library Service will aim to:
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}\pard \qj\fi-360\li2082\widctlpar\jclisttab\tx2082\ls93\ilvl1\adjustright {reinvigorate adult lending services
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}develop the skills, knowledge and confidence of staff in order to engage readers in new ways
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}open up reading choices
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}increase access to a wide range of literature through effective stock selection, rotation and display
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}invite readers to take risks and increase their confidence in trying new authors/genres, leading to increased enjoyment
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}develop new audiences
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}offer opportunities for people to share their reading experience, either directly (via reading groups) or indirectly (via review cards, readers' noticeboards, Website, etc.)
\par {\listtext\pard\plain\f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}target promotions effectively.
\par }\pard \widctlpar\tx720\adjustright {\tab \tab
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s22\fi-283\li926\sa60\widctlpar\ls93\adjustright \f1\cgrid {
To be more approachable, staff will come out from behind enquiry desks more and will be easily identified by the wearing of staff badges.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}
Pending the replacement of the library management system and the computerisation of all libraries, steps will be taken to improve the speed of supply of the request service. These will include:
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}}\pard \s22\fi-360\li2082\sa60\widctlpar\jclisttab\tx2082\ls93\ilvl1\adjustright {Creating a culture of priority within the Service
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}Increased use of fax, telephone and email to communicate between libraries and with readers
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}Ensuring that all relevant information is provided at first point of contact with the reader
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}Improved training, production of tips sheets, etc.
\par {\listtext\pard\plain\s22 \f2\lang1033\cgrid \hich\af2\dbch\af0\loch\f2 o\tab}Request Unit Librarian to be empowered to make daily decisions on orders, to be sent to suppliers same day
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s22\fi-283\li926\sa60\widctlpar\ls93\adjustright {
A reduction in reservation charges will be recommended early in 2002/03. Once all libraries are computerised, in 2004/05 further reductions for back stock titles will be explored.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}There will be ongoing mystery shopping exercises and consultation to shape service delivery and evaluate performance.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}A customer charter will be introduced for the public showing what standards of service they can expect.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}There will be improved promotion of services from 2002/03 and a major marketing initiative in 2004/05, once major service improvements are in place.
\par }\pard \s22\fi-720\li720\sa60\widctlpar\adjustright {\b
\par {\listtext\pard\plain\s22 \b\f1\lang1033\cgrid \hich\af1\dbch\af0\loch\f1 12.\tab}}\pard \s22\fi-360\li360\sa60\widctlpar\jclisttab\tx360\ls85\adjustright {\b
Provide a cost-effective and well-managed service, offering excellent value to the people of Oxfordshire:
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s22\fi-283\li1003\sa60\widctlpar\ls95\adjustright {From Ma
y 2002, the first stage of developing a new structure for the Service will see a revised Library Management Team (reduced from 6 members to 4). This will focus on the overall performance of the Service, strategic issues and priorities, and how the Service
meets departmental and County Council objectives. There will be a single post responsible for operational management.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The current area structure of north / south / city will be replaced with a single countywide structure under the Operations Manager, with
smaller line management units covering a number of adjacent libraries.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Support Services will also come under the management of the new Operations Manager and a service level agreement for improved support to the front line will be developed.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Professional
librarians will have clearly defined roles. These will include the development of the social inclusion agenda, reader development, as well as more specialized roles in the areas of information and children\rquote
s work. Due to staffing shortfalls, this will necessarily involve more of the basic stock management activity being carried out by local support staff.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Annual Library Plan and Best Value priorities will be properly resourced. This will be achieved by redefining cost centres to ensure that budgets are re-a
llocated in line with service priorities.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Continuing efforts will be made to maximize income, especially external funding opportunities which meet the priorities of the Service.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The replacement of the library management system and the computerisation of all libraries will enable better use of performance data for the whole county.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}
Every member of staff must play his/her role in improving the levels of performance of the Service. In particular, senior management and library managers will agree targets for im
proved performance at each library, disaggregated from the global targets for the whole Library Service. These will be incorporated into improved service planning and staff appraisal processes.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}The revised management team will instill a culture in the organization that encourages staff to be more bold and innovative.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}There will be improved systems for providing the appropriate management information to all managers and for its monitoring.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}After a complete year of the new system, each library will be judged to be \lquote high performing\rquote , \lquote striving\rquote , \lquote coasting\rquote or \lquote
under-performing\rquote from their performance against the critical success factors. Lessons will be learnt from more successful libraries and introduced into under-performing ones.
\par {\listtext\pard\plain\s22 \f3\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}Under-performing libraries w
ill each have an action plan to achieve improved service and a timetable within which improvements should take place. Where realistic improvements fail to take place, and there are no significant mitigating factors, the future of the service point will re
quire serious re-evaluation. Solutions could include recommending closure or seconding in a manager from a successful library.
\par }\pard\plain \s15\sa120\widctlpar\adjustright \f17\cgrid {\b\f1\fs28
\par
\par }\pard \s15\li-450\sa120\widctlpar\adjustright {\page }{\b\fs28 8.}{\tab }{\b\f1\fs28 Service Improvements
\par }\pard \s15\widctlpar\adjustright {\f1\fs28
\par }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10
\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard \s15\widctlpar\intbl\adjustright {\b\f1\fs28 Key Service improvements
\par \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10
\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 High priority for implementation\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \row }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx1440\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 1
\par \cell }{\b\f1 ICT
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {\f1\fs22
Have a fully computerised book issue system in all libraries, providing excellent management information on usage and allowing the public access to the library catalogue via the internet to browse, reserve and renew items on loan.
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {\f1\fs22
Provide free access to the latest information technology, together with help and guidance in its use.\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 2
\par \cell }{\b\f1 Stock of books
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls98\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls98\adjustright {\f1\fs22
Improve the lending stock of books, including the purchase of more books each year, more copies of the most popular titles, and an enhanced range of titles overall.}{\f1
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls98\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls98\adjustright {\f1\fs22
Significantly increase the level of book issues.}{\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 3
\par \cell }{\b\f1 Access and Social Inclusion
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls99\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls99\adjustright {\f1\fs22
Be open at times that best suit the public, and deliver improved services to those that do not have easy access to a branch library or are not able to visit any kind of library.}{\b\i\f1
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls99\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls99\adjustright {\f1\fs22
Significantly increase the number of visits to libraries.}{\b\i\f1
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls99\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls99\adjustright {\f1\fs22
Provide for the needs of all the people of Oxfordshire, and respond quickly to changes in those needs.}{\b\i\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28
4
\par \cell }{\b\f1 Information Service
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls101\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls101\adjustright {\f1\fs22
Be the natural choice for people wanting to find out information of any kind, via any library, with the Central Library regarded as a \lquote Centre of Excellence\rquote for Oxfordshire.
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls101\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls101\adjustright {\f1\fs22
Significantly increase the number of enquiries and the public\rquote s success in finding the information they require.\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {
\b\f1\fs28 5\cell }{\b\f1 Customer Service
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls100\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls100\adjustright {\f1\fs22
Provide a more welcoming, comfortable atmosphere where the public are encouraged to stay for long periods.}{\f1
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls100\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls100\adjustright {\f1\fs22
Provide higher standards of customer service and attain high levels of public satisfaction.}{\b\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 6
\par \cell }{\b\f1 Performance Management
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls102\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls102\adjustright {\f1\fs22
Provide a cost-effective and well-managed service, offering excellent value to the people of Oxfordshire.\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw10 \trbrdrl
\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 Other Service improvements\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid
{\b\f1\fs28 Not a high priority for implementation\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh
\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx1440\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\b\f1\fs28 1
\par \cell }{\b\f1 E-Government
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s15\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls104\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls104\adjustright {\f1\fs22
Provide a range of information resources to the Council, potentially including running the Council website.}{\b\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs28 \row }\pard\plain \s15\widctlpar\adjustright \f17\cgrid {\f1 \page
\par }\pard \s15\li-450\sa120\widctlpar\adjustright {\b\f1\fs28 9.\tab Action Plan
\par }\pard \s15\widctlpar\tx1080\tx3600\tx6120\tx7200\adjustright {\b\f1\fs28
\par }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright {\b\f1 Service
improvement 1\cell }\pard \s15\widctlpar\intbl\adjustright {\b\f1 Information and Communications Technology}{\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl
\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl
\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {
Accelerate the replacement of the library management system and its roll-out to all libraries from 2006 to 2004, and install new public workstations as part of the People\rquote s Network
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {Train
all frontline staff to provide IT assistance to members of the public\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl
\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2694\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Objective
\par
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Have a fully computerised book issue system in all libraries, providing excellent management information on usage and allowing the public access to the library catalogue via the internet to browse, reserve and renew items on loan.
\par {\pntext\pard\plain\s15 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s15\fi-284\li284\sa60\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlblt\ilvl0\ls111\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}
\ls111\adjustright \f17\cgrid {\f1\fs22 Provide free access to the latest information technology, together with help and guidance in its use.}{\f1 \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright
\f17\cgrid {\b\f1 \cell Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv
\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22
Meet DCMS standard of 100% of libraries having access to an on-line catalogue (PLS5)\cell March 2003\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright
\f17\cgrid {\b\f1 2\cell }{\f1\fs22 Free high-speed internet access available to the public in all libraries\cell March 2003\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15
\trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl
\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 3\cell }{\f1\fs22 Total number of workstations available to the public to reach 0.5 per 1000 population (PLS6)\cell March 2003\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1
\row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 4\cell }{\f1\fs22 All relevant staff to have completed NOF funded ICT training programme\cell March 2004\cell }\pard\plain \widctlpar\intbl\adjustright
\f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 5\cell }{\f1\fs22 New library management system operational in all libraries\tab \tab \cell April 2004\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {An additional \'a388,000 to be spent in both 2002/03 and 2003/04, to be found from reallocation of existing resources, in order to accelerate the library management system replacement.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {\'a3
160,000 County Council funding associated with the People\rquote s Network, with remainder of \'a31.04m total scheme cost met from NOF}{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Anticipated savings of \'a311,000 per annum resulting from the system replacement, with a number of efficiency and customer service improvements also arising}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Diverting funding away from other budget heads to accelerate introduction of the replacement library management system precludes investment in the bookfund for the first two years of the Plan.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Capacity problem with staff in accelerating introduction, particularly training
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Unclear if suppliers can meet target date until tenders for replacement are received }{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Issues to consider \endash areas that will be affected by implementation
\par
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Service improvement 2\cell }\pard
\s15\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1 Stock of books}{\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx2700\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang
{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {Address concerns expressed by the public about the range and number of popular titles on offer by improving the selection and procurement of titles
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Increasing the level and buying power of the bookfund, reducing the average cost per book purchased\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx2694\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 Objective
\par
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Improve the lending stock of books, including the purchase of more books each year, more copies of the most popular titles, and an enhanced range of titles overall.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Significantly increase the level of book issues\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb
\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-142\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 \cell Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr
\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-142\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22 Allocation of local funding to library managers to enable library-specific purchasing\cell May 2002\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 2\cell }{\f1\fs22
All libraries to have at least one copy of top 15 bestselling adult paperbacks within one week of entry into list\cell May 2002\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 3\cell }{\f1\fs22 Number of adult books purchased for lending per month to increase by 25%\cell May 2002\cell }\pard\plain
\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv
\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-142\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 4\cell }{\f1\fs22 Annual items added through purchase to exceed DCMS standard of 216 items (PLS17)\cell March 2005\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 5\cell }{\f1\fs22 Meet DCMS standard of 65% of adult users reporting success in finding a specific book (PLS12(i))\cell
March 2004\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15
\trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-142\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt
\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 6\cell }{\f1\fs22
Annual book purchases per 1000 population to exceed top quartile performance of 202\cell March 2005\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-142\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 7\cell }{\f1\fs22 Books on loan per 1000 population to increase by 28%\cell March 2006\cell }\pard\plain
\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 8\cell }{\f1\fs22
Book issues per head of population to reach top quartile performance of 9.1\cell March 2007\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt
\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Increase in books purchased in 2002/03 to be achieved through efficiency savings by purchasing more paperbacks over hardbacks
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Standing order for bestselling paperback purchases estimated at \'a369,000, to be found from reallocation of existing resources.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Subsequent investment into bookfund of \'a3120,000 in 2004/05, \'a3115,000 in 2005/6 and \'a370,000 per annum from 2006/07, to be found from reallocation of existing resources and efficiency savings.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {Allocation of \'a3
74,000 to library managers, split according to level of issues, found from reallocation of existing resources.}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Necessary additional investment in bookfund from other existing funds delayed until 2004/05 due to acceleration of the library management system replacement project.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Level of investment in bookfund after 2006/07 will mean performance target for annual book purchases will not be attained without an increase to the service base budget.}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }
\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl
\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\li720\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1\fs32
\par }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard \s15\sb120\sa120\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1\fs32 \page }{\b\f1 Service improvement 3\cell }\pard \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1
Access and Social Inclusion}{\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15
\trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb
\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl
\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {
Establish and implement a social inclusion policy, to target young people in their teens, school children, people with disabilities, people from minority ethnic communities, older people, and people who are rurally isolated.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Increase the number of opening hours, including late nights and all-day Saturdays for larger libraries, with no mid-week closures
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Seek to establish an additional 10 library facilities for communities of over 2000 population.\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt
\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2694
\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\b\f1 Objective
\par
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Be open at times that best suit the public, and deliver improved services to those that do not have easy access to a branch library or are not able to visit any kind of library}{\b\i
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Significantly increase the number of visits to libraries
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-284\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Provide for the needs of all the people of Oxfordshire, and respond quickly to changes in those needs.\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \cell Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr
\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb
\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22 Meet DCMS standard of 100% of larger libraries open at least 45 hours per week (PLS4)\cell May 2002\cell }\pard\plain
\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 2\cell }\pard\plain
\s19\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f1\fs22\cgrid {Social Inclusion strategies for Service and for individual target groups completed.\tab \cell }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\fs22 Sept 2002}{\f1\fs22 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1\fs22 \row }\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 3\cell }{\f1\fs22 12 largest county libraries to be open all day on Saturdays
\par 8 main town libraries to have no mid-week closures\cell March 2004
\par March 2004\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15
\trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10
\cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }
\adjustright \f17\cgrid {\b\f1 4\cell }{\f1\fs22 Meet DCMS standard for number of library visits per 1000 population (PLS11)\cell March 2004\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10
\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 5\cell }{\f1\fs22 Increase aggregate opening hours per 1000 population to meet DCMS
standard of 128 (PLS3(i))\cell March 2005\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb
\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb
\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 6\cell }{\f1\fs22 Proportion of households living within 2 miles of a static library to increase by 6% to 82% (PLS1(i))\cell March 2006\cell
}\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright
\f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Changes in hours can be trialled on a limited basis from reallocation of existing resources, efficiency savings arising from the replacement of the library management system, and from increased levels of income. }{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Changes to mobile service can be achieved through efficiency improvements in routes and the introduction of single staffing where appropriate. }{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Meeting DCMS standards for opening hours in full is beyond the scope of existing resources, and will need to be funded by an increase to the base budget of the Service}{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Establishment of community library facilities dependant on finding suitable willing partners and external resources, particularly staff.}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Issues to consider \endash areas that will be affected by implementation
\par
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\sb120\sa120\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Service improvement 4\cell }\pard \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1 Information Service}{\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd
\trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0
\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {Improve
the reliability and efficiency of the information service by concentrating resources at larger libraries, and developing Central Library as a central resource for all libraries and the public to use.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Reduce the use of print-based information resources, especially in smaller libraries, replacing them with improved access to electronic media.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Ensure all front line staff are trained to appropriate levels in information work and have an awareness of their role as a gateway to the information resources available in the County and through national networks.\cell }\pard\plain
\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv
\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2694\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Objective
\par
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Be the natural choice for people wanting to find out information of any kind, via any library, with the Central Library regarded as a \lquote Centre of Excellence\rquote for Oxfordshire.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Increase the number of enquiries and the public\rquote s success in finding the information they require.\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep
\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \cell Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr
\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22 Meet DCMS standard of 95% of adult users rating the knowledge of staff as \ldblquote good\rdblquote or \ldblquote very good\rdblquote (PLS14(i))\cell March 2003\cell }\pard\plain
\widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 2\cell }{\f1\fs22 Al
l front line staff to have received training in handling, assessing and, where appropriate, referring information enquiries. \tab \cell March 2003\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1
\row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 3\cell }{\f1\fs22
Percentage of adults reporting success in gaining information as a result of a search or enquiry to exceed DCMS Standard of 75% by a further 10% (PLS13(i))\cell March 2006\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }
\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 4\cell }{\f1\fs22
Enquiries (in person) per 1000 population to increase by 27% to 900\cell March 2006\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt
\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Investment in new electronic media to be offset by reduction in investment in printed media
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Enhancements to Central Library function to be funded through reallocation of existing resources and efficiency savings}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Enquiries in person may decline through increase in \lquote virtual\rquote enquiries (telephone, email)}{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Reducing resources in smaller libraries may impact on the level of service able to be provided directly}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Issues to consider \endash areas that will be affected by implementation
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\li720\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1\fs32
\par \page
\par }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard \s15\sb120\sa120\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1 Service improvement 5\cell }\pard \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1 Customer Service}{
\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh
\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid
\loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {Introduce an improvement p
rogramme for all libraries, complementing existing major refurbishment plans, to improve stock layout and stock presentation, standards of signing and lighting, and to create a welcoming atmosphere.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Carry out a fundamental refurbishment of Central Library as the flagship for the County service, together with a review of its functions and systems of delivery.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Establish separate quiet areas and separate children\rquote s areas, and provide access to toilet facilities where possible.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Improve response times for book requests through improved ICT and staff practices.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Establish a customer service training programme for all staff.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Commence major marketing initiative in 2004/05. \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb
\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2694\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl
\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Objective
\par
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Provide a more welcoming, comfortable atmosphere where the public are encouraged to stay for long periods
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Provide higher standards of customer service and attain high levels of public satisfaction.\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb
\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 \cell
Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv
\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt
\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22
All staff to have received customer service training\cell March 2003\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 2\cell {\pntext
\pard\plain\s15 \intbl\fs22\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \s15\fi-360\li360\widctlpar\intbl\jclisttab\tx360\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls115\pnrnot0\pnindent360\pnhang{\pntxtb -}}
\ls115\adjustright {\f1\fs22 Layout and stock presentation improved in all libraries\tab \tab March 2003
\par {\pntext\pard\plain\s15 \intbl\fs22\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \s15\fi-360\li360\widctlpar\intbl\jclisttab\tx360\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls115\pnrnot0\pnindent360\pnhang
{\pntxtb -}}\ls115\adjustright {\f1\fs22 Review of Central Library functions (including options for refurbishment) completed.\tab \tab
\par {\pntext\pard\plain\s15 \intbl\fs22\lang1033\cgrid \hich\af0\dbch\af0\loch\f0 -\tab}}\pard \s15\fi-360\li360\widctlpar\intbl\jclisttab\tx360\tx1080\tx3600\tqc\tx4320\tx6120\tx7200\tqr\tx8640{\*\pn \pnlvlblt\ilvl0\ls115\pnrnot0\pnindent360\pnhang
{\pntxtb -}}\ls115\adjustright {\f1\fs22 Refurbishment programme plan for other libraries (taking account of the above) completed.\tab \tab \cell }\pard \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright {\f1\fs22 March 2003
\par
\par October 2002
\par
\par November 2002\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv
\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl
\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 3\cell }{\f1\fs22
Meet DCMS standards for the percentage of requests for books met within 15 days and 30 days (PLS9(ii) &(iii))\cell March 2004\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15
\trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl
\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 4\cell }{\f1\fs22 Exceed the DCMS standard for percentage of adult library users rating the helpfulness of staff as \ldblquote good\rdblquote or \ldblquote very good\rdblquote by 1% to 96%\cell
March 2004\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 5\cell }{\f1\fs22
Meet DCMS standard for the percentage of requests for books met within 7 days (PLS9(i))\cell March 2005\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright
\f17\cgrid {\b\f1 6\cell }{\f1\fs22 100% increase in the number of requests per 1000 population (from 61 to 120)\cell March 2006\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt
\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain
\s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Costs of refurbishment programme (excluding Central) to be met from existing budgets, efficiency savings arising from the replacement of the library management system and income from charges
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Options for funding major refurbishment of Central Library to be presented as outcome of review (October 2002)
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Staff training costs to be met from existing staff training budget}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Limited space and facilities in current libraries may preclude the development of a significant number of libraries with quiet areas or children\rquote s areas, and there may be impracticalities associated with access to toilets
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Income may not produce necessary levels of funding to complete the refurbishment programme
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Central Library has already been subject to two major closures in the last 2 years, and a further closure may risk alienating library users. Funding for a major refurbishment has yet to be identified. }{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Budget for 2004/05 marketing initiative not yet identified.}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Issues to consider \endash areas that will be affected by implementation
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Replacement library at Kidlington will be used as a testbed for innovative ideas in Oxfordshire
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Proposal to re-launch Littlemore-Peers library as a teenage library in 2002/03, in recognition of the difficulties presented by its location, will enable new ideas and developments to be tested.
\par }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10
\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\li720\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1\fs32
\par \page
\par }\trowd \trgaph108\trleft-450\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalc\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard \s15\sb120\sa120\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1 Service improvement 6\cell }\pard \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright {\b\f1
Performance Management}{\f1 \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr
\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2700\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb
\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Description\cell {\pntext\pard\plain\s24 \intbl
\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright \f1\fs22\cgrid {
Reduce the management team from six to four, having a more strategic focus, and with operational issues vested in one member of the team
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Management information to be better utilised for performance against targets, trends in usage and membership details
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Introduce a performance management structure within the service. Establish performance targets for each library, with library managers responsible for delivery of these targets.
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Efficiency savings arising from the replacement of the library management system to be used to resource other elements of the Action Plan\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10
\clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx2694\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Objective
\par \cell {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Provide a cost-effective and well-managed service, offering excellent value to the people of Oxfordshire.\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd
\trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb
\cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \cell Proposed service improvement targets
\par \cell Completed by\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr
\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx-214\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx6446\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 1\cell }{\f1\fs22 Revised Management Team in place\cell April 2002\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 2\cell }{\f1\fs22 Performance management structure in place, with monthly or quarterly reporting (as appropriate) on a selection of targets\cell
July 2002\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {
\b\f1 3\cell }{\f1\fs22 Preliminary comparative assessment made on the performance of all libraries against targets, with action plans drawn up to address shortfalls\cell March 2003\cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0
\pndec }\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt\clbrdrt\brdrs\brdrw10
\clbrdrl\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Costs
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Saving of \'a377,000 p.a. from reduction in Management Team to be re-invested into structural changes at lower tiers}{\b \cell }\pard\plain \widctlpar\intbl{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 \row
}\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\adjustright \f17\cgrid {\b\f1 Risk assessment
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard\plain \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright
\f1\fs22\cgrid {Difficulty in obtaining public satisfaction information any more frequently than annually may preclude regular assessment against all targets}{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Effective performance monitoring dependent on early implementation of the library management system replacement project.}{\b
\par {\pntext\pard\plain\s24 \intbl\f3\fs22\lang1033\cgrid \loch\af3\dbch\af0\hich\f3 \'b7\tab}}\pard \s24\fi-283\li284\sa60\widctlpar\intbl{\*\pn \pnlvlblt\ilvl0\ls97\pnrnot0\pnf3\pnstart1\pnindent283\pnhang{\pntxtb \'b7}}\ls97\adjustright {
Savings from Management Team restructuring may not be immediately fully available, owing to protection of individuals\rquote salaries, etc.}{\b \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\widctlpar\intbl
\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Issues to consider \endash areas that will be affected by implementation
\par \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\trowd \trgaph108\trleft-450\trkeep\trbrdrt\brdrs\brdrw15 \trbrdrl\brdrs\brdrw15 \trbrdrb\brdrs\brdrw15 \trbrdrr\brdrs\brdrw15 \trbrdrh\brdrs\brdrw15 \trbrdrv\brdrs\brdrw15 \clvertalt
\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9270\pard\plain \s15\widctlpar\intbl\tx1080\tx3600\tx6120\tx7200\adjustright \f17\cgrid {\b\f1 Implementation plan
\par }{\f1 To be developed by: June 2002
\par \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\b\f1 \row }\pard\plain \s15\li720\widctlpar\adjustright \f17\cgrid {\b\f1\fs32
\par \page
\par }\pard \s15\li-450\sa120\widctlpar\adjustright {\b\f1\fs28 10.\tab Glossary of Terms
\par }\pard \s15\widctlpar\adjustright {\b\f1\fs28
\par }\trowd \trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr
\brdrs\brdrw10 \cltxlrtb \cellx1985\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9136\pard \s15\widctlpar\intbl\adjustright {\f1\fs22 AV\cell Audio visual items (videos, DVDs etc)
\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\trowd \trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10 \trbrdrv\brdrs\brdrw10 \clvertalt
\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx1985\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx9136\pard\plain
\s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 Broadband\cell High-speed computer network\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 CBC\cell
Central Buying Consortium\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 CIPFA\cell Chartered Institute of Public Finance and Accountancy\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 Consumer Profile\cell Market research company specialising in qualitative social research\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 DCMS\cell Department of Culture, Media and Sports\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row
}\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 DETR\cell Department of the Environment, Transport and the Regions \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright
\f17\cgrid {\f1\fs22 EDI\cell Electronic data interchange (allows paperless transactions)\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 Genesis\cell
Computerised book issue and management information system currently used by the Service\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 ICT\cell
Information and Communications Technology\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 IDeA\cell Improvement and Development Agency\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 IPF\cell Institute of Public Finance\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain
\s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 MIS\cell Management Information System\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 MORI\cell
Market research company specialising in qualitative social research\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 Mystery Shopping\cell
The process of assessing the performance of services from the point of view of the average customer, via an anonymous visit or enquiry.\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright
\f17\cgrid {\f1\fs22 NOF\cell New Opportunities Fund\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 People\rquote s Network\cell
National programme, supported by NOF, to link every library to each other and to the Internet via a broadband network\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {
\f1\fs22 PFI\cell Private Finance Initiative\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 PLR\cell Public Lending Right\cell }\pard\plain
\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 PLS\cell Public Library Standards published by DCMS\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row
}\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 PLUS\cell CIPFA Public Library User Survey \cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 PPP
\cell Public Private Partnership\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\trowd \trgaph108\trleft-108\trbrdrt\brdrs\brdrw10 \trbrdrl\brdrs\brdrw10 \trbrdrb\brdrs\brdrw10 \trbrdrr\brdrs\brdrw10 \trbrdrh\brdrs\brdrw10
\trbrdrv\brdrs\brdrw10 \clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10 \cltxlrtb \cellx1985\clvertalt\clbrdrt\brdrs\brdrw10 \clbrdrl\brdrs\brdrw10 \clbrdrb\brdrs\brdrw10 \clbrdrr\brdrs\brdrw10
\cltxlrtb \cellx9136\pard\plain \s15\widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 SWRLS\cell South West Regional Library System\cell }\pard\plain \widctlpar\intbl\adjustright \f17\cgrid {\f1\fs22 \row }\pard\plain \s15\widctlpar\adjustright
\f17\cgrid {
\par }}