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ITEM CA7
CABINET
– 19 SEPTEMBER 2006
PERFORMANCE
MANAGEMENT: FIRST QUARTER REPORT PROGRESS AGAINST PRIORITIES AND TARGETS
Report by
County Council Management Team
Introduction
- This report is
the first to present performance against priorities in a Balanced Scorecard
format. Annex 1 uses a traffic light system to show progress within
four blocks: Customers, Finance, Process and People.
- The Customer block
tracks our targets for Strategic Priorities alongside baskets of indicators
for Adult Social Care, Children and Young People, Environment and Culture.
The baskets comprise key indicators: Best Value Performance Indicators,
CPA-related indicators, and local indicators.
- The Finance block
covers projected year-end revenue spending. The Shared Services Centre
project and SAP (the electronic final management system)-related matters
are reported in the Process block.
- Finally, the People
block shows progress against targets for organisational development,
sickness absence, appraisals, Investors in People and staff satisfaction.
- A key to the traffic
lights is provided as part of Annex 1 to the report. The key explains
whether the target is long-term, a basket of indicators, project or
budget-related. It also provides the parameters for traffic light categorisation.
Background
- We are committed
to rolling out the Balanced Scorecard approach to performance reporting.
As part of this years service and financial planning round, balanced
scorecards will be developed at Directorate, Head of service and Service
Manager level for implementation by 2007/8. This will provide a consistent
framework for performance reporting, emphasising our one-team approach
and contribute to decluttering.
- We have also committed
to participate in the proposed County Council benchmarking club which
will enable us to assess comparative year end performance against other
Authorities much earlier than previously as well as providing an opportunity
for in-year performance comparisons.
Balanced Scorecard
summary
- The commentary
overleaf focuses on those target areas not showing a green traffic light.
Performance at the end of the first quarter is encouraging with green
traffic lights in place for over 80% of indicators where information
is available.
Customers
- All except one
target is on track.
- Achieving
project milestones to ensure the Council becomes a Charter Mark Authority
by 31 March 2009
- The status is
amber while any potential longer-term implications of the Cabinet Office’s
review of Charter Mark on the programme are assessed. All actions to
meet key internal milestones are on track.
Finance
- The targets for
Children, Young People & Families and Resources are amber, meaning
that they are on track to be within +/- 5% of year-end budget. The issues
for Resources relate to cashflow issues and the detailed commentaries
can be found in the Financial Monitoring report.
- The criteria used
for traffic light categorisation for finance indicators may be subject
to some further refinement in quarter 2.
Process
- All 3 targets
are amber.
- Shared Services
Centre project to achieve net savings of £2.4m by 2009/10
- Status is amber
while suitable accommodation is being secured. Options are being considered
and the impact on the programme assessed.
- All financial
systems integrated into SAP, with SAP used as the master source of
financial information, budgeting and control by 30/07/07
- Work has begun
on the integration of systems. Workshops are being held to review the
requirements for each application and each Directorate, but there have
been some difficulties in identifying workshop attendees and suitable
workshop dates so progress has been constrained.
- SAP e-procurement
deployed across the Council by 30/09/07
- Expenditure analysis
work and the loading of Procurement Catalogue data are progressing,
but are still behind schedule.
People
- Three targets
are on track. Two targets have no data.
- Implementation
of Organisational Development programme (Human Resource elements)
- The project plan
was only approved in July. The first progress report was available for
review at the 6 September meeting of the Change Management Board.
- Percentage
of staff who are proud to work for the County council
The
next staff satisfaction survey is due in Autumn 2007. The previous
satisfaction survey was carried out in Autumn 2005 and the percentage
proud to work for the County Council was 54%. However, the survey
measures that sit alongside the Balanced Scorecard indicator show
that the overall perceptions of the County Council are positive:
I
feel proud to work for Oxfordshire County Council
|
54%
|
I
feel proud to work for my service
|
72%
|
I
feel valued for the work I do
|
61%
|
I
intend to still be working for Oxfordshire County Council in the
next 12 months
|
74%
|
Overall,
I feel satisfied with my job at Oxfordshire County Council
|
71%
|
Overall
perceptions of Oxfordshire County Council
|
66%
|
RECOMMENDATION
- The Cabinet
is RECOMMENDED to note the report.
COUNTY
COUNCIL MANAGEMENT TEAM
Background
Papers: Nil
Contact
Officer: Paul Edwards, Corporate Performance Manager, Tel: (01865)
815307
September
2006
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