BV5(a) - page 5

Developing our Staff Action Plan

Action	Success criteria	Timescale	Lead officer	Resources required	
1.	Appoint Head of Human Resources	•	Officer appointed	•	December 2003 (appointed)
•	March 2004 (started)	John Jackson	Costs of recruitment (met from within Resources Directorate)	
2.	Complete the external review of human resources	•	Review completed
•	Terms of reference met 
•	Recommendations considered and implemented where agreed	•	Consultants appointed October 2003
•	Review completed December 2003
•	Action plan prepared February 2004	John Jackson

Head of Human Resources (for implementation of the recommendations)	Cost of review (met from within Resources Directorate)	
3.	HR Strategy prepared and implemented	•	Strategy completed 
•	Positive feedback from officers, members, unions and in the next CPA Corporate Assessment 	•	Strategy completed January 2004
•	Action Plan prepared as part of the strategy	John Jackson (production of the strategy)
Head of Human Resources (implementation of the Strategy)	Significant time input required from the corporate group who will work on the strategy	
4.	Complete the Best Value review of Learning and Development	•	Understanding of our corporate learning and development needs, the resources required and the resources available
•	Preparation of a corporate Learning and Development Plan
	•	December 2003	To be resolved (outcome to be reported orally to the committee)	
APPENDIX 2

Input from members of the Best Value review team and the Learning and Development network. 	
5.	Create a corporate Learning and Development Unit	•	Unit established
•	Targets in corporate Learning and Development Plan met	•	June 2004
•	Ongoing	Head of Human Resources	To be identified as part of the Best Value review	
6.	Complete the corporate review of the appraisal system	•	Corporate approach to appraisal agreed
•	100% employees appraised
•	positive assessment of the consistent application of the approach	•	December 2003	David Lines	
BV5(a) - page 6

Input from the corporate group	
7.	Action plan to tackle poor performance	•	Staff believe that poor performance by individual employees will be addressed
•	Improved service performance as measured by BVPIs and other targets	•	March 2004	Sue Corrigan	Additional resources may be required for learning and development activity	
8.	Online recruitment process established	•	At least 30% candidates apply on line in 2004/5	•	See success criteria	Sue Corrigan	Technical resources will be provided by ICT and the Customer Services Team.