Issue details

Customer Experience Strategy

To approve the Council’s Customer Experience Strategy

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 01/02/2024

Decision due: 14 May 2024 by Cabinet

Lead member: Cabinet Member for Community & Corporate Services

Lead director: Executive Director: People

Contact: Mark Haynes, Director for Customer & Culture Services Email: mark.haynes@oxfordshire.gov.uk Tel: 07586 479051.

Consultation process

Key engagement dates:

CMT Transformation Delivery Board- 28th November

Engaging DTFT champions Meetings: 23rd and 28th November

Internal consultation – Over December

Finalise Strategy- End of December

SLT- 10th January Strategic Transformation Board

Scrutiny- 12th January

Informal cabinet – 23rd January

External consultation – 25th January – 10 March

All members briefing - TBC

Cabinet- 23rd April

Launch strategy with DTFT- 29th April

 

Plan Reference: 2024/029

Reason No Public Access: None

Decisions

Agenda items