Issue - meetings
Customer Experience Strategy
Meeting: 14/05/2024 - Cabinet (Item 9.)
9. Customer Experience Strategy 
PDF 219 KB
Cabinet Member: Cabinet Member for Community and Corporate Services
Forward Plan Ref: 2024/029
Contact: Mark Haynes, Director of Customer and Cultural Services (Mark.Haynes@oxfordshire.gov.uk), Susmita Dave, National Management Trainee (Susmita.Dave@oxfordshire.gov.uk)
Report by Executive Director: People (CA9)
Cabinet is RECOMMENDED to:
a) approve the council’s new Customer Experience Strategy.
b) endorse that the annual update of the strategy and the action plan should be overseen by the Performance and Corporate Services Overview and Scrutiny Committee.
Additional documents:
- CA240514R09 1.1 Annex 1 OCC Customer Experience Strategy Final May, item 9.
PDF 1 MB
- CA240514R09 1.2 Annex 2 Engagement Report Final, item 9.
PDF 601 KB
- CA240514R09 1.3 Annex 3 High Level Action Plan Feedback, item 9.
PDF 360 KB
Decision:
Recommendations approved.