Agenda item

11.10

This report updates the Committee on the key administration issues including service performance measurement, the debt recovery process and any write offs agreed in the last quarter. 

The Committee is RECOMMENDED to note the amendments made to the quarterly performance statistics and member self-service statistics to provide comparison against the previous quarters throughout the last year.

Vicki Green, Pension Services Manager presented the report of the Executive Director of Resources and Section 151 Officer which updated the Committee on the key administrative issues including service performance measurement, the debt recovery process and any write offs agreed in the last quarter.  

Vicki Green provided an update on the current vacancies being carried by the team and advised that recruitment on all the existing vacancies would be carried out again and an update provided to the next Committee meeting.  Mark Smith, Head of Pensions advised the Committee that a regular amount of turnover was expected due to the size of the team, however the time taken to recruit and train new members was the main challenge experienced.  It was hoped that the internal training programme would facilitate career progression within the team to plug those gaps.

In response to a question from the Committee, Vicki Green assured Members that diligent checks were in place to ensure that any transfers out of the scheme to those not in Local Authorities are carried out, and the vigorous procedures in place would highlight any anomalies.

The Committee was RESOLVED to note the amendments made to the quarterly performance statistics and member self-service statistics to provide comparison against the previous quarters throughout the last year.