Agenda item
Administration Report
10.55am
Report of: Vicki Green, Pension Services Manager
The Board are invited to review the latest Administration Report as presented to the Pension Fund Committee on 6 March 2026, including the latest performance statistics for the service and an update on staffing.
Supporting documents:
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20260306R10 Administration Report, 06/03/2026 Pension Fund Committee, item 10.
PDF 181 KB -
20260306R10 Appendix 1 - Benefit Team Case Volumes, 06/03/2026 Pension Fund Committee, item 10.
PDF 83 KB
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20260306R10 Appendix 2 - Benefit Team SLA Performance, 06/03/2026 Pension Fund Committee, item 10.
PDF 85 KB
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20260306R10 Appendix 3 - Benefit Comparative Stats, 06/03/2026 Pension Fund Committee, item 10.
PDF 128 KB
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20260306R10 Appendix 4 - Telephone Statistics, 06/03/2026 Pension Fund Committee, item 10.
PDF 363 KB
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20260306R10 Appendix 5 - Comparative Telephone Statistics, 06/03/2026 Pension Fund Committee, item 10.
PDF 120 KB
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20260306R10 Appendix 6 - Fire Administration Statistics, 06/03/2026 Pension Fund Committee, item 10.
PDF 86 KB
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20260306R10 Appendix 7 - Member Self-service (MSS) statistics, 06/03/2026 Pension Fund Committee, item 10.
PDF 121 KB
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20260306R10 Appendix 8 - Pension Dashboard Project Plan, 06/03/2026 Pension Fund Committee, item 10.
PDF 131 KB
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20260306R10 Appendix 9 - McCloud Project, 06/03/2026 Pension Fund Committee, item 10.
PDF 59 KB
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20260306R10 Appendix 10 - Administration Strategy, 06/03/2026 Pension Fund Committee, item 10.
PDF 474 KB
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20260306R10 Appendix 11 - Amendments to the Administration Strategy, 06/03/2026 Pension Fund Committee, item 10.
PDF 86 KB