To approve the Council’s Customer Experience Strategy
Decision type: Non-key
Decision status: Recommendations Approved (subject to call-in)
Notice of proposed decision first published: 01/02/2024
Decision due: 14 May 2024 by Cabinet
Lead member: Cabinet Member for Community & Corporate Services
Lead director: Executive Director: People
Contact: Mark Haynes, Director for Customer & Culture Services Email: mark.haynes@oxfordshire.gov.uk Tel: 07586 479051.
Consultation process
Key engagement dates:
CMT Transformation Delivery Board- 28th November
Engaging DTFT champions Meetings: 23rd and 28th November
Internal consultation – Over December
Finalise Strategy- End of December
SLT- 10th January Strategic Transformation Board
Scrutiny- 12th January
Informal cabinet – 23rd January
External consultation – 25th January – 10 March
All members briefing - TBC
Cabinet- 23rd April
Launch strategy with DTFT- 29th April
Plan Reference: 2024/029
Reason No Public Access: None