Issue details

CCaaS Platform Procurement.

To seek approval to procure a Contact Centre as a Service (CCaaS) platform enabling improved customer experience in line with the Customer Experience Strategy.

 

Decision type: Key

Reason Key: - Revenue Expenditure > £500,000;

Decision status: Recommendations Approved

Notice of proposed decision first published: 02/04/2024

Anticipated restriction: Part exempt  -

Decision due: 14 May 2024 by Delegated Decisions by Cabinet Member for Community & Corporate Services

Lead member: Cabinet Member for Community & Corporate Services

Lead director: Executive Director: People

Contact: Tim Spiers, Director of IT, Innovation, Digital & Transformation Email: tim.spiers@oxfordshire.gov.uk Tel: 07753 243223.

Consultees

N/A

Plan Reference: 2024/087

Reason No Public Access: None

Decisions

Agenda items